Associate, Business Process Management

Associate, Business Process Management

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Associate, Business Process Management is responsible for compiling, analyzing and interpreting data to make strategic and tactical recommendations to business managers. The incumbent solves more highly complex system related operational and customer issues with possible financial risk. They apply statistical data to business strategies and presents recommendations to senior management in meaningful format. Manage complex production issues and large projects requiring the coordination of resources, budgets, and deadlines. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves problems within established guidelines.

• Maps current business processes.

• Identifies various areas for improvement.

• Defines scope of projects and clearly articulates various issues.

• Establishing success metrics and reporting mechanisms.

• Plans timelines and identifies resource needs.

• Defines business requirements, user acceptance testing, and implement complex changes.

• Performs project work and management reporting.

• Provides input for procedure and process development.

• Works with departmental leaders to implement policy, operational efficiencies, process improvements, or other solutions.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business, Finance or equivalent field. - Required.

5+ Years Progressive work related experience with demonstrated proficiency in process analysis. - Required.

• Ability to manage large, complex projects .

• Excellent analytical and complex problem solving skills.

• Demonstrated ability to influence, negotiate and communicate at all levels of organization.

• Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills.

• Demonstrated understanding of process methodologies such as BPI, Lean Six Sigma; facilitation and project management methodologies.

• Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals.

• Adept in critical thinking and understanding of business process, technology, systems and tools.

• Previous experience with business applications integration tools (such as Jitterbit).

• Strong collaboration and communication skills (written/verbal).

• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• Ability to work cross-functionally and effectively influence and partner.

• Expert knowledge of project management principles and concepts.

• Strong organizational abilities including planning, program development and task facilitation.

• Ability to plan and manage work under time constraints.

• Flexible, fast learner who thrives in a constantly-changing work environment.

• Demonstrated experience in MS Access, Word, Excel, and SQL.

• Extensive knowledge of CRM and ERP tools .

Certifications:

• Other: Lean, Agile, Six Sigma, or Business Process Management Certification - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated throu