Operations Director (NCDC)

Company Description

The Operations Director oversees the day-to-day activities of a high-volume, 24/7 warehouse distribution center. This role is responsible for ensuring safe, efficient, and cost-effective operations throughout the facility, including inbound and outbound processes, inventory control, staffing, and performance management.

The Operations Director acts as the primary on-site leader and works closely with Operations Managers, the General Manager, and cross-functional teams (including Logistics, Quality, Supply Chain, Talent, Safety, and Finance) to deliver best-in-class service to both internal and external customers.

Job Description

OPERATIONAL LEADERSHIP

Provide direct leadership and operational oversight for the distribution center, ensuring consistent processes, throughput, standards, and performance across all sites.

Take responsibility for executing daily, weekly, and monthly operating plans for receiving, put-away, storage, picking, loading, and dispatch.

Ensure sufficient staffing and leadership coverage for 24/7 operations, including nights and weekends, through effective scheduling and delegation.

PEOPLE LEADERSHIP & TEAM DEVELOPMENT

Lead, coach, and develop the warehouse leadership team.

Review and evaluate the performance of all distribution center functions and direct reports; address performance gaps and take corrective action to ensure that managers of each functional area meet operational goals.

Set clear expectations, conduct regular performance check-ins, and support the annual performance review process.

Partner with Human Resources on recruitment, onboarding, training, performance management, and employee relations.

Foster a culture of accountability, respect, inclusion, and continuous improvement.

SAFETY, COMPLIANCE & FACILITY STANDARDS

Promote a strong safety culture in both warehouses and ensure compliance with all company safety policies and applicable regulations (e.g., OSHA, federal, state, or other local governing authorities).

Conduct regular safety walks, audits, and incident reviews, and ensure that corrective actions are implemented and monitored.

Ensure that facilities and equipment are maintained to company standards (including housekeeping, material handling equipment, racking, dock doors, yard, etc.).

SERVICE, QUALITY & INVENTORY CONTROL

Ensure that customer service targets for timeliness and accuracy are consistently met or exceeded across the site.

Oversee inventory control practices—including cycle counts, reconciliations, and root cause analysis of variances—to improve and maintain inventory accuracy.

Monitor and enhance picking accuracy, damage rates, load quality, and compliance with standard operating procedures (SOPs).

STRATEGY

Develop short-term plans that support Red Bull’s continuous improvement goals in cost, quality, accuracy, turnaround time, safety, and environmental impact.

Support strategy development with relevant shared services and operations partners to best achieve facility goals and priorities.

Assist the General Manager by serving as the local liaison for internal stakeholders.

PRODUCTIVITY, COST MANAGEMENT & KPI'S

Develop best practices and efficiency recommendations for facility operations.

Manage labor planning, staffing levels, and shift structures to align with volume while controlling overtime and the use of temporary labor.

Track and report key performance indicators (KPIs) for both facilities, including safety, quality, productivity, throughput, cost per case, and overall service.

Identify and implement initiatives to improve productivity, reduce waste, and optimize the use of space, labor, and equipment.

Take accountability for the site’s overall profit and loss (P&L) financial performance.

CROSS FUNCTIONAL COLLABORATION & COMMUNICATION

Serve as the primary operational point of contact for internal partners, including Transport, Supply Planning, Sales, Commercial, Information Technology, and Finance.

Proactively communicate constraints, risks, and recovery plans related to service, capacity, and inventory.

Support network-wide initiatives, pilot programs, and system changes that affect the distribution center.

PROCESS IMPROVEMENT & CHANGE MANAGEMENT

Promote the standardization of processes and best practices across the site.

Lead or support continuous improvement initiatives (such as layout optimization, slotting, WMS enhancements, and automation/technology enablement).

Oversee training on new processes, policies, and technologies, and ensure their sustained adoption and compliance.

BUSINESS CONTINUITY & 24/7 R