Services Project Manager

The Musco Warranty Team is currently seeking a Services Project Manager to work from our Oskaloosa office. This position will focus on reviewing, determining, and implementing best methods to deliver service and rectify large product situations to meet customer’s expectations by utilizing the best economical means. This position will also provide management and R&D with product concerns and recommendations on existing and new product for long-term reliability. If you are solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

What you will do as a Services Product Manager:

• Determine scope, size, method of repair/replacement, and timing of large recall/upgrade hardware, software, and firmware type projects
• Determine service needs and locate/hire outside Service Contractors or Musco Technicians to meet these needs
• Track progress of project and report back status to management teams
• Maintain contact with customer throughout the process of repairs
• Evaluate customers' problems with the purpose of preventing reoccurrences
• Provide feedback to other service teams on findings and new product/issues
• Coordinate with Production, Quality, Sales, Engineering, and others on production and quality findings to prevent reoccurrence
• Provide support for internal and external customers on Error or Oversights to correct Musco issues in the field in a timely manner
• Review Pole Structure Inspections and determine access or concerns for existing poles and our Sports Cluster Remote product
• Review Control Summaries on new projects utilizing existing controls and provide feedback on whether they can be reused and any concerns with reusing them
• Be a resource for other teams on new troubleshooting or uncommon issues. Provide training and troubleshooting guides for these issues
• Other duties as assigned

What you need to be successful:<