Sr. Associate, Business Analyst, Global Workplace Services Product & Strategy

Sr. Associate, Business Analyst, Global Workplace Services Product & Strategy

Summary:

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Senior Business Analyst.

The GWS Product & Strategy team is a technology driven, business focused, and human centered group that’s on the forefront of creating exceptional experiences for our associates. Working with partners from across GWS, Technology, HR and others, you will help solve business problems, develop industry-leading technology solutions and drive strategic alignment with senior leaders across our organization and the enterprise. This Sr. Associate Business Analyst will have two primary responsibilities. First, you will help consolidate intellectual capital from across our organization to drive progress on GWS’ biggest strategic imperatives, using data to tell compelling stories that drive alignment. Second, you will help define and measure success for our internal products, drawing on both quantitative and qualitative data sources.

The ideal candidate should:  

• Demonstrate proficiency in the knowledge, skills, and insight required in role 

• Have a strong ability to use data to tell compelling stories that drive action 

• Be able to communicate clearly, concisely, and with sufficient detail/context to various audiences, including senior executives

• Have a deep reverence for the Capital One associate experience and obsess over making it even better

• Positively reflect the GWS brand when interacting with customers

• Offer opinions and ideas based on a clear understanding of the key drivers behind assigned tasks 

• Prioritize tasks effectively and keep others informed 

• Demonstrate self-awareness when working with others and respect for others' contributions/ways of thinking

• Flag challenges/developments of concern that may impact expected results; understand the root cause and materiality of said challenges 

• Actively engage with others to build relationships, collaborate, and contribute toward team deliverables

Key Responsibilities: 

Analysis

• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Demonstrate a proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that we support large business objectives based on rigorous analytics

• Involve problem frameworks, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

Product

• Perform modeling/analytics to refine and/or develop new products for various users and environments

• Support customer-focused research efforts to inform strategic intent for products for mass utilization across Capital One. 

• Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

Partnerships and Project Excellence

• Demonstrate strong business judgment, leadership and integrity

• Partner with colleagues across Capital One including IT, Sales, Operations, Finance, Vendors, and others to drive improvement in quality, volume, and service

• Leverage written and oral communication cre