Congregate Dining Program Manager

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**  The Program Manager for the Congregate Dining Program provides leadership and operational oversight for all

aspects of Denver Metro Congregate Dining services. This role ensures high-quality meal experiences for older

adults while maintaining compliance with all applicable regulations and funding requirements. The Program

Manager is responsible for program planning, budget management, and staff supervision, as well as building and

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Operations

·Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.

· Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition

Programs (SNP), Transportation services and building operations, ensuring services align with the evolving

needs of older adults.

· Analyze service statistics, demographic trends, and best practices to inform program enhancements and

responsiveness.

· Create and Present Program Reviews

· Recruit, train, supervise, and evaluate Lead Coordinator, Program Coordinators, and Database

Administrator.

Finance and Revenue Generation

•Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.

•Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.

•Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.

Compliance and Reporting

·Ensure compliance with SUA, other funders' policies, and all regulatory guidelines, maintaining accurate

records and documentation for Congregate Dining.

· Utilize the ServTracker database to manage program data, track service metrics, and generate reports to

support program evaluation and improvement.

· Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible

for data accuracy.

· Assist with preparation and submission of grant applications, funding proposals, and required reports to

ensure alignment with all funding requirements.

· Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys,

managing outcome measurements to assess program performance. 

Community Relations and Outreach

• Foster meaningful communication and partnerships with community organizations, regulatory bodies,

host agencies, and service providers.

• Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and

Transportation services, and educate the public on the needs of older adults.

SUPERVISORY RESPONSIBILITIES

 · 3.5 FTE Lead Coordinator, Program Coordinators, Database Administrator. 

· Mentors and develops staff using a supportive, collaborative (coaching), empowering yet accountable approach on a consistent basis. Responsibility includes developing team unity, and the competencies noted above (especially AIRS and HHS) in team members and coach direct reports in doing the same.

 · Assist with volunteer recruitment, orientation, and recognition efforts to support program needs, ensuring all volunteers receive adequate support and supervision. 

ANTICIPATED OUTCOMES

· In collaboration with development, obtains at least one new funding source annually to support and maintain current programming. 

· Within the first year of hire, critically evaluate and analyze current staff, programing and operations and implement changes as needed.

 · Within five years (FY30), Congregate Denver and Transportation will be fully self-reliant on grants and fundraising efforts generated in part by this position and in conjunction with Senior Director ANS and development’s fundraising efforts. 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• There is work-related travel. Valid Colorado Driver’s License, proof of automobile insurance and

satisfactory Motor Veh