Director, Technical Communications (Hybrid/Onsite)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, APIs, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

On our team, you’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.

Our staff collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that the SSAE 18 audit item is successfully met.

The Director trains and enhances the team’s knowledge and skills on analyzing business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff.  Also, provides training to the team on how to analyze and determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.

This position is crucial in supporting the Payment Products Development (PPD) Communications team to provide training and to enhance our team with strong Visa development experience, skills, and expertise in VisaNet, Visa’s business, Visa products and services, and knowledge of the financial industry.  In addition, provides support of Visa’s crucial processing that includes Interchange processing, Visa Token Service, Visa Direct, and other complex processing processed through the V.I.P., Clearing and Settlement (CAS), and other Visa core systems and platforms which are a major part of the PPD Communications documentation. In addition, actively involved in the Legal review process and Client process improvements.    

Responsible for overall technical editing to ensure that the GTLIG, GSAG, Service Advisories, and standalone products and services documentation are accurate and ready for final publication. Responsibilities include editing all GTLIGs (Visa Inc. and other industry versions) for the Business Enhancements Releases (BERs).  These functions are crucial to Visa and our Clients success to ensure Visa’s BER technical information, including systems processing, testing, activation, and implementation are accurately documented.  Other projects our team works on include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

In addition, develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG), Global Service Activation Guide (GSAG), and other supported types of documentation. These articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.

Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

As the subject matter expert, support the VisaNet Business Release process by serving as technical contacts and/or providing support in t