Customer Service Representative

About Southwest Accessory Group

• Weekends off (Monday through Friday)

• Paid Holidays

• Day Shift (No Overnights)

• 401(k) Plan w/ match

• Medical Plan

• Dental Plan

• Vision Plan

• STD/LTD

• Life Insurance

About the role

SWAG is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

What you'll do

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and SWAG sales personnel.
• Shipment tracking
• Shipment quotes
• Perform basic data entry and other administrative duties.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.

• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc) NetSuite is a bonus.
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.

• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.