Director of Product Management- Platform Customer Experience

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to increase value by unlocking real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Director of Product Management- Platform Customer Experience

Total Compensation between upto $695,000, which includes a fixed annual salary of $350,000, employee equity plan grant & world class benefits.

About the role: 

We’re looking for a Director of Product Management to champion the CX and UX strategy for our core mParticle by Rokt platform. In this role, you’ll be responsible for refining the overall customer experience, from design principles and navigation to onboarding, feature adoption, UI performance, and consistency. You’ll work closely with a talented team of product owners, designers, and engineers to craft a truly exceptional, market-leading experience. Additionally, you’ll take ownership of key platform features, guiding the product strategy and roadmap to success. We’re excited to find someone who is passionate about shaping a seamless and delightful experience for our users!

Our ideal candidate is a product management leader who formerly had 2+ years of experience as a UI designer or IA engineer.

This role will report directly to the Chief Product Officer and will manage the UX Design Team to ensure consistent, high-quality product experiences.

The Customer & Client Data Platform (CCDP) at Rokt leverages first and third-party data to enhance customer identification, audience insights, and attribution accuracy. CCDP’s mission is to identify 100% of customers across all integrations, improving relevance through advanced models, and tracking conversions precisely. 

You’ll work alongside a smart and passionate team of product managers, engineers, and data scientists, delivering significant value along the way.

About the Candidate

The Successful candidate will:

• Own roadmap of cohesive UI.
• Set the CX and UI strategy for mParticle’s core platform.
• Ensure the adoption of industry best practices in UI design and performance.
• Perform user and competitive research to develop a deep understanding of customer expectations and competitive differentiation.
• Collaborate with product owners on the UI and CX requirements of their features.
• Manage the UX Design Team to create intuitive and impactful user interfaces.
• Work with engineering leadership to ensure the platform is scalable, reliable, and secure while addressing customer feedback to improve features.
• Define product metrics and KPIs to assess product performance and customer satisfaction, and use data-driven insights to guide product decisions.
• Maintain focus on customer-centric design, working closely with design teams to create seamless user experiences and improve product adoption.
• Lead strategic planning and roadmap development, setting clear priorities for product features, releases, and customer value.
• Work closely with the customer-facing teams to gather feedback and iterate on product offerings.

Requirements

• 4+ years of experience in product management in a SaaS or enterprise technology environment.
• 2+ years of experience in UI design.
• Peopl