Program Supervisor (Assistant Center Director)

Description

PURPOSE:

The Assistant Center Director is responsible for daily operational oversight and performance of their respective program(s). Success will be primarily measured through three core data points: financial performance data, staff retention/engagement data, and program outcomes/quality data. Program Supervisors are expected to model principles of the Leadership Pipeline as a Leader of Others.  

PRIMARY RESPONSIBILITIES

• Proactive coaching and feedback to ensure professional development and growth of direct reports 
• Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports 
• Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met 
• Recruit, interview and selection of top tier talent for their program staff
• Conduct thorough and well-documented assessments of direct reports performance
• Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives 
• Create an open and trusting environment where teamwork and collaboration is valued 
• Compliance with the agency Continuous Quality Improvement (CQI) process to ensure program data and outcome goals are met
• Ensure internal and external standards are met regarding records, documentation and general services provided
• Coordinate and liaison with internal and external stakeholders to represent the program and its needs 
• Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork 
• Respond and address to any client/parent/guardian complains/concerns

LEADERSHIP VALUES, TIME APPICATION AND SKILLS/COMPETENCIES

• Leaders of others should primarily value: getting results through others (instead of doing themselves), judging success by the success of direct reports and the unit, and displaying visible integrity at all times.
• Leaders of others should spend the majority of their time on the following: annual planning, making time for direct reports, performance management, developing their team and recruitment. 
• Leaders of other’s skills that they must display to be successful at this level include: planning, job design, delegating, coaching/giving feedback, performance management, creating rewards and motivation, and communicating/climate setting in their programs. 

Requirements

POSITION SPECIFICATIONS AND EDUCATION:

Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program(s) they lead. Education requirements for a leader of others in programs is a master’s degree. Supervisory experience preferred.

As a Leader of Others, this role’s minimum qualifications are: 

• Verified 2 years of work experience as a high performing individual contributor in a related field 
• Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions
• Displays the capacity/coachability for future growth and development as a leader an advanced degree in social work or a comparable human service field and two years of post-master's degree experience working with children and families, preferably in family preservation and stabilization

Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception. Employees will perform a wide variety of physical tasks such as standing, walking, stooping and bending.