Senior Project Manager, Retail Facilities

Job ID: 264144
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Real Estate/Prop Dev
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

The Senior Project Manager, Retail Facilities is responsible for daily interaction with multiple Sephora stores to ensure that repairs and maintenance are fulfilled in a timely manner. Reporting to the Director of Store Preservation, you will play a key role in ensuring the safety, comfort, and cleanliness of our retail stores for our clients and employees.

Key responsibilities include:

• Oversee all proactive and reactive maintenance requests in a territory of ~125-175 stores. Process daily store maintenance/fixture repair work orders through a CMMS platform to support daily business operations - approximately 30,000 work orders per year.  Respond to emergency situations as required on a 24-hour, 7-day basis, including on-call rotation as assigned.

• Perform regular onsite store visits throughout the NYC Metro area and adjacent areas as needed.

• Build strong partnerships with Store Directors, District Managers, Regional Directors, and Loss Prevention teams by demonstrating clear communication, a strong sense of urgency, and timely responses. Cultivate meaningful relationships with cross-functional teams, including Business Operations, Store Design, Construction, Procurement, Legal, and more

• Demonstrate high-level client service skills, attention to detail, ability to assign priority to multiple requests simultaneously, and remain cool under pressure.

• Schedule and manage preventive maintenance services such as janitorial, HVAC, electrical, fire and life safety systems. Track routine service requests and ensure timely completion of all work requests while keeping within budget.

• Manage the Store Preservation budget, identifying cost-saving opportunities. Process routine maintenance invoices and assist in managing the operational budget to support daily business operations. Contribute to capital expenditure budgets for small to mid-sized Store Preservation projects and support the execution of special projects and programs.

• Analyze monthly Utilities and R&M cost reports for abnormalities to ensure proper system operations. Act as back up to Utilities Specialist as needed.

• Analyze vendor KPI metrics and scorecards to ensure high performance standards are met. Conduct monthly scorecard reviews and bi-annual formal business reviews with Store Preservation vendors. Support and manage the Store Preservation contractor database and vendor services.

• Identify R&M trends, communicate insights to leadership, and collaborate on developing proactive plans and strategies to address emerging issues. Document and update Store Preservation procedures and processes.

We are excited it you have...

• 5+ yrs. in facilities management field

  2+ years of people management experience, preferably in the facilities management space

• Ability to manage daily operations of the facility, including maintenance, repairs, and ensuring operational efficiency with a proactive approach, the ability to innovate, work independently, and deliver results.
• Excellent customer service skills including, verbal and written. Excellent customer service skills, effective listening and interpersonal communication skills to respond to inquiries, address c