Infrastructure Technical Program Manager, Global Connectivity Infrastructure Delivery - Fiber Deployment

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Sr. Technical Infrastructure Program Manager to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyperscaled cloud infrastructure, creation of a quality control system for North and South America (NASA), pre/post-inspections for design validation, and piloting stakeholder communication for delivery schedules. This opportunity is within the Global Connectivity Infrastructure Delivery - Fiber Deployment organization, which is responsible for project management, quality and delivery of fiber capacity for the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world.

Key job responsibilities
- Report to the NASA GCID-FD Deployment Manager, and updates regularly with the NASA and Global Senior management.
- Serve as a key member of the North and South America GCID-FD team helping to drive overall Network Infrastructure strategy.
- Vendor management to deploy on time, measure progress, and rate through quality Key performance Indicators.
- Develop a focused quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.
- Create and standardize reporting mechanisms for the MFP&A group and provide regular progress updates on program deployment to management and stakeholders.
- Periodically report on the overall network development program status across the assigned region.
- Manage and track approved network plans with internal customers and stakeholders such as technical business developers or construction vendors until the infrastructure is in service.
- Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.
- Interact with engineers, technicians, vendors and senior management on a daily basis
- Physically audit completed construction work, review fiber test results, and hand-off completed delivery to internal customers
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
- Coordinate access and approvals to security-regulated sites

A day in the life
This role oversees deployment of infrastructure, and iterative procedural changes. This includes travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a fulltime remote job. Physical inspections and learning the technical standards for oustide and inside fiber plant is required.

About the team
The Global Infr