Director, Site Services

Job Description:

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

As the Director, Site Services you are responsible for the strategic and operational oversight of all non-technical facilities services across multiple U.S. facilities encompassing commercial operations, corporate functions, and manufacturing. This role ensures a safe, well-maintained, and productive work environment by managing site-wide services such as security, janitorial services, space planning, mailroom operations, landscaping, interior maintenance (e.g., painting and carpeting), and the company restaurant. The Director will lead a team of site services professionals and work cross-functionally with business and manufacturing leaders to support the evolving needs of the site(s.)

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. 

Responsibilities:  

Leadership & People Management

• Lead, develop, and manage a team of site services staff, including managers and service vendors.

• Promote a strong customer service mindset and a culture of continuous improvement.

• Ensure compliance with company policies, safety standards, and applicable regulations.

Facilities Operations Oversight

• Oversee the day-to-day operations of all soft facilities management functions, including:

• The US National Security Program includes crisis management, onsite security, access control, and security oversight for meetings.

• Janitorial services; supporting daily operations and special events.

• Mailroom services and courier coordination

• Landscaping, grounds maintenance, and exterior upkeep

• Interior space planning, office moves, and workplace design. 

• Operation of the onsite company restaurant

• Oversee property management for facilities.

Workplace Strategy, Project Management & Space Optimization

• Partner with stakeholders to develop and implement a site space strategy that aligns with business growth, enhances operational efficiency, and supports work models.

• Drive planning and execution of office and site layouts, covering seating strategy, occupancy forecasting, renovations, and workspace enhancements.

• Lead planning and execution of a variety of site and facility projects, including Master Site Planning and real estate initiatives.

• Ensure alignment of workplace services—including amenities, furniture, audiovisual systems, and sound masking—with employee needs.

Budgeting & Cost Control

• Develop and manage the annual budget for Site Services, ensuring responsible spending and alignment with site priorities.

• Identify cost-saving opportunities without compromising quality or compliance.

Cross-functional Collaboration

• Work closely with leaders across manufacturing, HR, IT, EHS, and corporate teams to ensure site services align with business and operational goals.

• Support company events, crisis response, and special projects as needed.

Requirements: 

• Bachelor’s degree in business administration, Hospitality Management, Facilities Management, Operations, law enforcement or