Strategic Account Manager

About the role:
As a Strategic Account Manager, you will manage a portfolio of corporate customers, driving retention, customer satisfaction, and revenue growth. You will serve as the primary point of contact for key clients, representing PetDesk and ensuring a seamless, strategic partnership.
This role requires a high level of collaboration and communication, as you will work cross-functionally with internal teams while engaging with regional corporate managers, directors, and C-suite executives. Your success in this role will be defined by your ability to develop strategic account plans, nurture strong relationships, and identify upsell and cross-sell opportunities.

Apply if you're excited to:

• Serve as the primary point of contact for assigned strategic accounts, building and maintaining strong relationships with key stakeholders
• Act as a trusted advisor, understanding clients’ business challenges and industry trends to provide valuable insights
• Develop and execute strategic account plans to drive client satisfaction, retention, and revenue growth
• Monitor client health metrics, proactively addressing risks, and identifying upsell/cross-sell opportunities
• Conduct regular business reviews and strategic planning sessions with clients
• Maintain and renew corporate contracts, ensuring pricing accuracy in Salesforce and Zuora
• Collaborate/Project Manage across teams to align client goals with Petvisor’s product roadmap and advocate for client needs
• Support onboarding and product adoption by working with Customer Success and Program Managers, delivering training sessions for veterinary hospitals and HQ
• Track account performance using Salesforce, Tableau, LookerStudio, and PetvisorHub, providing reports and revenue forecasts

About you:

• 5+ years of experience in Account Management, Customer Success, or a related field
• Proven track record of managing strategic accounts, driving retention, and growing revenue
• Strong communication, negotiation, and relationship-building skills
• Ability to collaborate across departments and work with senior executives
• Proficiency in CRM tools (Salesforce) and analytics platforms (Tableau, LookerStudio)
• Experience in SaaS, healthcare, or pet services is a plus

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports over 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in CaliforniaDepending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.