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FI
Customer Success Manager
Field AIMission Viejo, United Statesfull_timeVerifiedPosted 17 Jan 2025
💰 $300,000/yr($70,000/yr – $300,000/yr)
About the role
Field AI is among the select startups making robots a reality. We are a deep-tech robotics company shaping the future of embodied AI. Our intelligent “brains” operate across legged, wheeled, and humanoid robots. We blend commercial applications with groundbreaking research, fostering a dynamic environment that pushes the boundaries of robotics.
We are seeking a dedicated and proactive Customer Success Manager (CSM) to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As the primary point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.
What You Will Get To Do:Relationship ManagementBuild and sustain long-term relationships with enterprise clientsUnderstand client business goals and provide strategic guidanceRepresent Field AI as the primary point of contact
Project ManagementManage initial robot deployments for clientsEnsure successful project implementation and client satisfaction
Churn ProtectionDrive user adoption of Field AI solutions Deliver continuous value to prevent churn risksEnsure clients maintain long-term engagement with the product
Customer Trusted AdvisorDevelop strong relationships with key customer stakeholders and executivesCollaborate with Product on creating and executing a customized Field AI roadmapEnsure high ROI and successful outcomes for clients
ExpansionIdentify and act on opportunities for account growthInfluence and accelerate customer expansionsCollaborate with Sales and Product teams for timely recommendations
Customer AdvocacyServe as the voice of the customer within Field AIProvide customer feedback to Sales, Engineering, and Product teamsDrive improvements based on customer insights
Process DevelopmentDevelop and refine internal Customer Success processes and templatesImplement best practices for consistent service delivery
ReportingMonitor customer health metrics and KPIsProactively address risks and opportunitiesReport monthly on customer status, risks, and opportunities
Cross-Functional CollaborationWork closely with Sales, Product, Engineering, and Support teamsEnsure a seamless and exceptional end-to-end customer experience
Why Join Field AI?We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for
We are seeking a dedicated and proactive Customer Success Manager (CSM) to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As the primary point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.
What You Will Get To Do:Relationship ManagementBuild and sustain long-term relationships with enterprise clientsUnderstand client business goals and provide strategic guidanceRepresent Field AI as the primary point of contact
Project ManagementManage initial robot deployments for clientsEnsure successful project implementation and client satisfaction
Churn ProtectionDrive user adoption of Field AI solutions Deliver continuous value to prevent churn risksEnsure clients maintain long-term engagement with the product
Customer Trusted AdvisorDevelop strong relationships with key customer stakeholders and executivesCollaborate with Product on creating and executing a customized Field AI roadmapEnsure high ROI and successful outcomes for clients
ExpansionIdentify and act on opportunities for account growthInfluence and accelerate customer expansionsCollaborate with Sales and Product teams for timely recommendations
Customer AdvocacyServe as the voice of the customer within Field AIProvide customer feedback to Sales, Engineering, and Product teamsDrive improvements based on customer insights
Process DevelopmentDevelop and refine internal Customer Success processes and templatesImplement best practices for consistent service delivery
ReportingMonitor customer health metrics and KPIsProactively address risks and opportunitiesReport monthly on customer status, risks, and opportunities
Cross-Functional CollaborationWork closely with Sales, Product, Engineering, and Support teamsEnsure a seamless and exceptional end-to-end customer experience
What You Have
- Bachelor’s degree in Business, Engineering, or a related field
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Proven success in managing and growing enterprise-level accounts, with a focus on customer retention and expansion
- Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.
- Proven ability to build strong relationships and drive customer satisfaction.
- Strong problem-solving skills and experience navigating complex customer environments.
- Experience leading both technical and non-technical project teams across functional areas.
- Strong work ethic, highly self-motivated, and able to work independently while managing multiple priorities.
- Strong analytical skills to interpret data and make data-driven decisions.
- Knowledge of Customer Success best practices and a commitment to continuous improvement.
- Excellent organizational and project management skills, with a track record of successful cross-functional collaboration.
Why Join Field AI?We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for
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