Compliance Team Lead, Customer Onboarding and Due Diligence

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are looking for a Customer Onboarding and Due Diligence Lead to join Square and support the continued building of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company. You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by leading an operational team responsible for ongoing sanctions and KYC reviews, and driving the development of the customer onboarding and due diligence program. You will report to the COM lead.

You Will:

• Oversee global customer onboarding and due diligence operations, including training, hiring, coaching, and managing staff
• Develop and maintain procedures applicable to the team, including iterating on existing workflows and making recommendations to the COM Lead to refine and add operational efficiency
• Work with other Compliance Leads to guide strategic planning on team growth, organizational structure, focus areas, and quarterly goals
• Understand regulatory landscape and compliance requirements; with emphasis on applicable Sanctions and BSA/AML requirements including customer identification, due diligence best practices, sanction screening requirements, and all know your customer protocols
• Create, monitor and accomplish operational metrics and implement solutions with COM program managers regarding any issues identified
• Collaborate with program management on ongoing technology, and process/workflow change plans and ensure appropriate team adoption
• Keep up-to-date knowledge on Sanctions and BSA/AML regulatory changes and landscape
• Provide guidance and insight on account escalations, including handling account escalations from junior team members

Qualifications

You Have:

• 5+ years in a Sanctions or BSA/AML senior compliance / compliance operations role with a financial services firm, preferably in the payment or Fintech space
• 3+ years people management experience
• Strong operational knowledge in building and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements
• Proficiency in Sanctions and BSA/AML laws and regulations including having the ability to analyze regulations for determining permissible transactions and activity
• A metrics-driven approach to create substantiated solutions and efficiency
• A strategic vision and leadership skills with proven ability to motivate and inspire team members
• Excellent written and verbal communication skills, including the ability to represent Square at industry events
• Ability to present and communicate findings to senior leadership

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)