Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Senior Application Support Engineering professionals who with training, will be able to quickly contribute to the Application Support Engineering team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a part of Senior Application Support Engineering, your key area of responsibility will be to provides escalated engineering support and planning, testing and automation of maintenance tasks. Key accountabilities include resolving complex technical issues, mentoring junior staff, recommending and implementing enhancements, and leading long-term strategic planning to ensure system scalability and stability. You will also collaborate with Geotab engineers to improve engineering tools and dashboards for monitoring computing architecture.  To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. 

How you'll make an impact

• Identify, troubleshoot and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders during maintenance tasks
• Plan, design, test, and execute complex maintenance tasks 
• Lead efforts to develop and document troubleshooting procedures, best practices, and maintain comprehensive documentation for areas of expertise
• Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.
• Lead initiatives for process optimization and improvements in incident management, service delivery, and system performance.
• Recommend, design and implement automation tools and frameworks to streamline routine maintenance tasks
• Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes
• Act as a mentor to less experienced ASEs, and provide guidance and support
• Collaborate with software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement.
• Initiate collaboration with other teams / departments to enhance engineering / automation tools for maintenance tasks
• Conduct post-incident reviews, identifying root causes and implementing long-term improvements for enhanced reliability
• Coordinate and sometimes lead knowledge-sharing sessions, fostering a collaborative environment with the team.
• Participate in a 24x7 rotating after hours schedule
• Participate and assist the ASE Team Lead in candidate interviews

<