Booking Operations Support Lead

<div class="content-intro"><h2><strong>About Fora</strong></h2> <p>Fora is the <strong>modern travel agency</strong>, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform.&nbsp;Our <strong>business-in-a-box platform </strong>gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a <strong>vibrant community </strong>and exclusive industry partnerships.&nbsp;At the heart of it all is <strong>our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career</strong>, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.</p> <p>Founded in 2021 by seasoned entrepreneurs,&nbsp;Fora has grown steadily since, expanding to a team of <strong>200+ full-time employees</strong> based in downtown <strong>New York City</strong>. <strong>In 2025,</strong> we announced our <strong>$60 million Series B and C investment rounds</strong>, led by<strong> Thrive Capital </strong>and<strong> Insight Partners</strong>, with participation by previous investors including <strong>Forerunner</strong> and <strong>Heartcore Capital.</strong> We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.</p> <p>We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.</p> <p>&nbsp;</p></div><h2><strong>About The Role</strong></h2> <p>As Fora continues to scale our global advisor community and enhance our product offerings, the volume and complexity of booking-related support inquiries are growing rapidly. We're seeking a <strong>Booking Operations Support Lead </strong>to join our high-performing Support team — you'll play a crucial role in ensuring timely, accurate, and empathetic support for our advisor community, with a dedicated focus on booking operations.</p> <p>The Booking Operations Support Lead will serve as the primary escalation point for all booking operations inquiries, reporting to the Senior Manager of Support Operations and collaborating cross-functionally with peers in Support, Product Operations, Advisor Experience, Finance, and Engineering. You'll also manage and develop a distributed, global contractor support team,