Senior Solutions Engineer

<h3>Company Description</h3><p>About Freshworks<br/> <br/> Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).<br/> Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.<br/> <br/> Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).<br/> Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.<br/> <br/> While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.<br/> Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.<br/> <br/> At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.</p><h3>Job Description</h3><p><strong>Job responsibilities:</strong></p><ul><li>Work with our regional sales teams to convert prospects to customers.</li><li>Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience.</li><li>Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents.</li><li>Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks' and the customer’s infrastructure.</li><li>Collect, assess and convey different customer requirements to central product management.</li><li>Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners.</li><li>Coach and collaborate with team members to become successful as a team</li><li>Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy.</li><li>Train sales teams on the Freshworks' products suite, technical aspects and new product features.</li></ul><p> </p><h3>Qualifications</h3><ul><li>Native level Spanish and business fluent English is a mandate for the role. Other European language skills will be an added advantage. </li><li>Minimum 3 years in Solution Engineering or in any customer facing technical role is a plus.</li><li>Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!</li><li>You should be capable of working on a cross-functional team to solve business &amp; tech problems.</li><li>You must possess solid verbal, written, presentation and interpersonal communication skills.</li><li>You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!</li><li>A Bachelor’s/Masters degree in a technical field is a nice to have.</li><li>We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.</li><li>Prior knowledge on selling ITSM tools is an advantage, however, if you are a fast-learner, this isn't a problem.</li><li>Flexible to work from our Paris office for 3 days a week.</li></ul><h3>Additional Information</h3><p>These are some benefits you can expect from us in return:</p><ul><li>Life and Permanent disability insurance</li><li>Learning and reading b