Network Engineer I

Overview

At Houston Methodist, the Network Engineer I position is responsible for assisting in the installation, testing, analysis and ongoing support of basic elements of the network facilities (including power, communications machinery, software, lines, modems, and terminals), to ensure stable network performance. Monitors systems for network status, alerting management of network failures or degradation, and assisting in performing corrective action. Troubleshoots networking and operating systems problems, providing technical assistance and resolution. Understands and applies the fundamental concepts, practices and procedures relating to network technologies.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, system availability, and information.

• Partners with other technical support personnel or vendors in the management and support of Houston Methodist systems.

• Support ITIL processes and conforms to applicable policies and procedures.

SERVICE ESSENTIAL FUNCTIONS

• Assists with the administration and maintenance of the access layer network and/or telecommunication systems.

• Under supervision of department management, assists in complex LAN/WAN or Voice integrations including some Data Center, WiFi, distribution layer and other complex communication technologies.

• Identifies, clarifies and resolves issues and risks, escalating as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assists in the maintenance of all IDF/MDF closets including but not limited to UPS', Cabling, etc.

• Assists in quality control testing, policy implementation, and training of end users on communication channels as needed. (i.e. VPN, WebEx, phones, etc)

• Assists with updating and maintaining drawings, monitoring systems, and documentation where applicable.

FINANCE ESSENTIAL FUNCTIONS

• Practices good time management and good assessment in professional decision making. Prepares timely reports for management regarding systems status and activity.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proactively manages own professional development, including the pursuit of higher level certifications through training, seminars, and/or lab work. Completes Individual Development Plan (IDP

• Seeks opportunities to work with more senior engineers to acquire deeper understanding and knowledge of deployed systems and Houston Methodist infrastructure.

• Seeks out innovative technologies or solutions and provides continuous input to team.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-seco