VP, Service Delivery

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

Responsibilities:
The primary objective of the Vice President, Service Delivery position is to lead, manage and inspire a team of people that produce “raves” through their ongoing service and support for a book of clients representing $15,000,000 and greater in annualized recurring revenue (ARR).

Specific responsibilities include the following:
• Manage the health of overall book of clients to deliver outstanding client retention and satisfaction
• Hire and equip great people that reflect our core values
• Lead and manage the team to achieve individual, team, & company goals
• Forecast and manage staffing levels and associated expenses
• Continuously refine and improve operations practices
• Lead governance on overall client relationship while ensuring that we are meeting and exceeding client expectations
• Build a relationship with clients via ongoing governance and personal discussions with full portfolio of clients
• Coordinate with bswift call center, COBRA/FSA, and billing teams
• Directly manage one or more key client relationship(s) with governance relationships with all other clients
• Actively participate as a member of the Sales & Service Leadership Team
• Assist in product development & quality assurance efforts as required
• Assist in sales and marketing efforts as needed

Qualifications/Experience/Skills/Other Requirements:
• 10+ years' experience managing client relationships within the benefit administration industry

• 10+ years' experience consulting with clients and developing new benefit strategies

• Deep knowledge of employee benefits and related technology solutions
• A leadership style that reflects and reinforces bswift core values
• Strong people management skills
• Ability to assist and equip others to efficiently solve complex problems
• Detailed knowledge of employee benefits and related technology solutions
• Significant health & welfare client relationship management experience
• Strong customer service orientation
• Excellent verbal and written communication skills
• Willingness to work nights and weekends when necessary
• Willingness to travel as needed (up to 20% of the work week and weekends when necessary
• B.A. or B.S. required

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you