Patient Navigator - Medical Assistant Remote

Healthcare in the U.S. is an ever-changing maze filled with confusion and complexity. Amaze Health is a company dedicated to empowering our patients with all the tools, resources, and medical support they need to take charge of their own healthcare. We don’t just take care of people, we partner with them. Join our innovative team as we change healthcare in America, one patient at a time.

We are looking for an independent, personable, fast learner to help us provide the best possible experience for every one of our members, every single time.

The primary responsibility of this role is communication. We strive to ensure that every member connects with a live person when they need us. We don’t make our customers navigate a phone queue or wait on hold. As a Patient Advocate, you will interact with our members across all communication channels (phone, chat, email, messaging, and our online portal). You will work closely with our medical team to ensure our members get the care they require and the information they need to make the best healthcare decisions for themselves and their families.

There are four important characteristics to be successful in this role. We are looking for someone who is:

1. Personable. We engage and build a relationship with every caller.
2. Tech savvy. A high comfort level with technology is crucial. We are frequently evolving our platforms, and we use multiple Microsoft Office programs. You will need an intermediate level of proficiency with PC-based productivity and
collaboration applications.
3. Self-confident. You will often have to exercise judgment regarding the best approach required to meet our patients’ needs.
4. Service-oriented. We want someone who has a passion for delivering exceptional levels of service.

In addition:

• Patient Communication: Offer assistance to patients by answering questions with empathy and precision, fostering a supportive relationship that promotes trust.
• Medical Record Management: Help in maintaining and organizing medical records while ensuring their accuracy and confidentiality.
• Billing and Insurance Support: Respond to insurance-related questions by guiding patients through their coverage options, deductibles, and necessary claims procedures.
• Coordination with Healthcare Providers: Act as a liaison between patients and healthcare providers by organizing ancillary diagnostic and lab appointments, delivering essential patient education, and conducting triage following the directives of the Provider team.
• Follow-Up Support: Reach out to patients to confirm adherence to recommendations, address any outstanding questions, and add a personal touch to their experience with Amaze.

Requirements

• Minimum five (5) years clinical experience working in-person as an MA in an urgent care, emergency room, or busy family practice setting
• Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment
• Bilingual Spanish/English - preferred
• High school diploma or equivalent required.
• Registered Medical Assistant or Certified Medical Assistant license - required

Position pays $23/hr to $30/hr depending on experience.

This is an in office position. Amaze is located in the DTC at Bellview and I25.