Infrastructure Maintenance Technician III

Job Description:

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Provides server and infrastructure maintenance for multiple datacenters (including acquisitions).

• Performs daily ticket analysis and ensures remediation of outstanding issues.

• Manages complex work orders, problems, or tasks within a structured ticket management system.

• Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems.

• May assist with analysis of hardware and software capable of meeting network, systems, and user requirements.

• Maintain preventive maintenance strategies

• Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects

• Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability.

• Security vulnerability remediation

• Contribute to migration and integration efforts with acquisitions to consolidate infrastructure 

• Performs implementation of new hardware and/or software following written documentation and guidance

• Automates tasks that can include various scripting languages and APIs to support process improvement. 

• Works overnight hours to contribute to 24/7 operations

• Mentors and trains less senior Maintenance Administrators

Detailed Responsibilities

• Runs maintenance operations within designated maintenance windows

• Adheres to established Change Management procedures

• Monitors and manages backup status and recovery functionality in Rubrik

• Manages complex work orders, problems, or tasks within ServiceNow

• Analyze tickets within ServiceNow to ensure remediation of all issues

• Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite

• Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule

• Replace hardware failures on various platforms  

• Demonstrate the ability to read and understand most scripting languages

• Demonstrate the ability to understand and modify existing scripts (various languages) as needed

• Demonstrate the ability to create new scripts (various languages) as needed

• Contact and work with vendors as needed for various troubleshooting situations

• Maintain LCM on existing software and hardware

• Plan and coordinates maintenances with team in order to plan activities effectively

• Monitor and manage performance of all environments through Grafana 

• Identify opportunities for preventive maintenance  

• Collaborates with outside teams and departments as necessary to schedule and perform maintenances

• Implement solution for security vulnerabilities identified in Rapid7 after System Administration team has created solution for remediation efforts

• Mentors and trains Maintenance Administrator Level I's and II's

• Perform other maintenance activities as assigned

Qualifications

• 3-4 years prior experience   

• BA Degree or equivalent work experience

• Industry specific certification preferred (Red Hat Linux, Microsoft, Cisco, Nutanix, Rubrik and/or VMware)

• Experience with Software Observability Platforms

• Ability to monitor and troubleshoot complex issues

• Experience with Windows Server and/or Linux Server administration

• Knowledge of Networking preferred.

• Experience with scripting

• Excellent analytical and troubleshooting skills.

• Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment

• Ability to work independently and collaboratively

• Proven analytical and troubleshooting skills<