Enterprise Application Analyst

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

 

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

POSITION OVERVIEW 

The Enterprise Application Sr. Analyst role partners with users, vendors and IT team to provide support and administration for various Enterprise Applications. This position will be accountable for identifying how key business changes may impact the implementation and supported technical solutions across the organization. 

Key responsibilities will include the following: 

• New Requests/Builds  

• Collaborating on solutions with Solution Architects and other supporting IT areas 
• Implementing new solutions under the direction of the Solution Architects 
• Participate in testing and verification of technical solutions 
• Be a consultant/analyst on strategic projects. 
• Lead initiatives that span strategy and road map exercises, architecture definition, product selection, application and integration design and implementation. 

• Partner with business and third-party administrators to design and implement technical solutions supporting underlying business processes. 
• Participate in developing IT Governance processes and adherence to them. 
• Communicate the effectiveness and task progress of the technical project team members. 
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 
• General Support  

• Become a subject matter expert in assigned Enterprise Applications by maintaining a thorough and in-depth knowledge and understanding of the applications. 
• Is primary administrator of applications and appropriately manages required administrative tasks 
• Responsible for the regular maintenance, updates, fixes and upgrades. This could include executing on the upgrade, testing after upgrade or facilitating UAT 
• Ensures systems are running at optimal performance and levels 
• Maintain application run books as needed 

• Provide training to new and existing users on current and future functionality 
•  Incident Manager  
• Manage and facilitate all incidents from Priority 1 to Priority 4, which includes, but not limited to, providing support to users of applications, responding to user-based questions, tickets and assists with troubleshooting issues within applications. 
• Manage day-to-day operational and tactical aspects of multiple projects or requests. 
• Provides on-call assistance as requested, for after-hours issues and support needs 

• Resolve incidents if able to, otherwise escalate as needed to various application vendors (provide tier-2 incident response) 

 EDUCATION 

• An undergraduate degree in an IT related field or similar combination of education and experience 

 SKILLS 

• A quick learner of software and information technology, and motivated to learn new applications and business operations 

• Proven experience working with technology vendors 
• Demonstrates excellent interpersonal communication skills and documentation skills 
• Proficient with word processing, spreadsheet and email software applications 
• Self-disciplined, able to work independently, but also able to take direction when necessary 
• Self-motivated to identify and resolve issues and in advancing personal knowledge 

• Very organized and detail-oriented 
• Flexible with time 

REQUIRED EXPERIENCE 

• 2-5 years’