Sr. Service Quality Process Engineer - Cardiac Diagnostics

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

About the role:

Boston Scientific’s Cardiac Monitoring Center is seeking a Sr. Service Quality Process Engineer who will be responsible for the development, analysis, improvement and overall performance of processes that support complex, patient-centric initiatives for the Cardiac Diagnostic business. In this role, you will orchestrate operational excellence-driven programs by leveraging engineering principles, best practices and tools while effectively leading cross-functional teams to deliver innovation and continuous improvement that transform patient outcomes. In addition, where appropriate this resource will work the execution of projects designed to improve the compliance, efficiency, and effectiveness of the quality system as it relates to medical electrical equipment service quality. The role utilizes knowledge of the Quality System to assess and ensure changes occurring within service create a positive impact on the quality system and business organization.

Your responsibilities will include:

• Bridges quality, compliance, customer needs and business teams to design compliant systems / processes to meet business needs.
• Assist the organization in making critical assessment of the health of the processes by executing the required elements: including data collection, database population and updating, logging and tracking of issues/action items, conducting analysis, generating reports, creating presentations, core team meetings, and meeting minutes for review by a variety of key stakeholders.
• Utilizes information systems to improve efficiency and makes recommendations upgrades to better meet customer, regulatory and company requirements.
• Uses quality system knowledge to guide implementation of business systems and processes by creating and communicating well-written documentation and presentations
• Supports Internal and External Individual Audits.
• Able to translate quality requirements into business process and systems requirements.
• Responsible for quality investigations, trend/pattern identification, problem solving and critical thinking.
• Responsible for becoming experts in procedures and making sure they are aligned with current processes.
• Evaluates internal processes and drives process improvements.

Required qualifications:

• Minimum of a bachelor's degree
• Minimum of 5 years of related work experience

Preferred qualifications:

• Experience working with ECGs and or healthcare environments
• Experience working in a regulated medical device company
• Knowledge of PowerBI, and/or Tableau (or other enterprise data tools) for use in data analysis
• Analytical thinking and problem-solving skills
• Strong organizational and communication skills
• Self-directed with a strong sense of attention to detail
• Ability to work with global partners located in various regions across the US.
• Positive attitude with the ability to work with others in a team environment
• MS Office proficiency
   

Requisition ID: 579010

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.  The goal of the drug testing is to increase workplace safety in compliance with the applicable law.  

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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