Customer Success Manager

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Fanatics, Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

The Role

• You are a strategic and creative contributor who understands that a customer-centric approach is key in growing successful relationships. You will contribute to the company's accelerated growth by managing and growing key client relationships through platform and product expertise, data-informed measurement, growth strategies, and a solutions-driven approach.
• You understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service. This role will provide the you with professional growth, a real opportunity for career progression and international travel as the company expands globally.

Responsibilities

• Manage client relationships and deliver customer obsessed service to assigned book of business of $3M+ annually
• Launch new partnerships and help clients see success on Rokt through dedicated account management
• Drive continued revenue growth from assigned accounts year over year, in-line with company growth
• Partner with business development team to onboard new clients, navigate relationships, and bring prospective clients to see success with Rokt
• Analyze opportunities for key accounts and drive strategic optimization

Requirements

• Proven Success: You have a Bachelor's degree & 2-3 years experience in a client-facing account management role across digital media, marketing or digital sales with 2+ years in delivering exceptional customer experience.
• Polished Professionalism: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture.
• Project Management: Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts.
• Dedication: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely manner.
• Creative Problem Solving: Desire to create innovative solutions with the core suite of products in order to maximize client ROI. An optimistic outlook and "can-do" approach regarding each client’s needs and their ability to scale with Rokt.
• Strategic Mindset: You are a strong, analytical problem solver with a common sense and practical solutions orientation.
• Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.
• Industry Experience: You'll already have a deep understanding of digital-specific metrics, with proven success optimizing marketing campaigns to results like: Cost Per Lead, Cost Per Acquisition, Cost Per Click, CPM, Return on Ad Spend, ROI, Open Rates/Bounce Rates, etc.
• Technical Expertise: Microsoft Powerpoint & Excel, G-Suite products, Tableau, and Hubspot preferred but not required.
• Experience or understanding of Financial Services preferred but not