Assistant Manager Customer Quality

Skills Experience

Role Summary

Represents the customer voice and ensures the respect of the customer specific requirements within the plant and is the interface between customers and internal other functions on quality matters

Main Tasks

• Leads the relationship with the customer’s quality responsible after SOP.
• Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification.
• Proactively visits the customer’s site as needed or requested.
• Responsible for working with the customer’s portal for quality related topics
• Enters all quality requested data to customer´s portal or answers the customer requests
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission.
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the nonconformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem-solving process with the relevant team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation.
• In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate.

Your Profile

• Bachelor/ Diploma in Engineering with 8-12 years of Exp (Mechanical/ Automobile Stream) preferred
• Has exp. of working in Automotive Tier-1 organization, MNC experience preferred
• Has hands-on experience as Customer Quality Representative and dealing with OEM's e.g. Maruti Suzuki, Tata Motors, Ashok Leyland, Volvo Eicher etc.

Skills Experience

Skills

• Expertise in QMS, Problem Solving, FMEA, PPAP and Statistics
• Expertise in Customer Specific Requirements
• Ability to use Microsoft Office tools and SAP
• Familiar with Filter production technologies, Plastic part components 
• Experience of Process & System Audits

We offer

• You will work in high performance team's environment with empowerment
• Performance-based compensation and extensive social benefits
• Alternate Saturday's Off work week and Standard Annual leaves 
• Everyone has Talent: Our talent management process supports your professional development
• On-site company Cafeteria
• Option to opt for Corporate NPS scheme 
• Group Company Medical insurance 
• Options to subscribe Pluxee Benefits
• Free Transport from Rewari Location