Services Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

BOOTH MANOR

JOB DESCRIPTION

 

POSITION TITLE:                  Services Coordinator 

LOCATION/DEPT:                 Booth Manor

REPORTS TO (TITLE):         Assistant Divisional Director of Social Services

FLSA CATEGORY:               Non-Exempt

STATUS TYPE:                     RFT

PAY GRADE:                         $21.81 - $26.17

 

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good.  We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

 

JOB SUMMARY

The Services Coordinator assumes responsibility for the service management function within Booth Manor. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The Services Coordinator educates residents on available services and monitors provision of services.  The Services Coordinator works in conjunction with the property manager and other management of Booth Manor. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Responsibilities

• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers and residents.
• Works as a team member with facility manager and other Booth Manor staff in serving residents.
• Encourages residents to be proactive in meeting their social, psychological and physical needs.
• Facilitates meeting of needs when necessary, but avoids the creation on unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for all residents in understanding lease and tenancy obligations.
• Does not perform any duties that are duly assigned to management or are associated with management responsibilities.

Specific Responsibilities

• Monitors the delivery of services to residents to endure they are appropriate, timely and satisfactory.
• Performs service management function for all residents needing assistance.
• Provides limited case management (i.e. evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
• Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Sets up volunteer support programs with service organizations in the community.
• Advocates and may negotiate on behalf of residents for adequate, timely and cost effective provision of services.
• Meets with service providers as needed and appropriate.
• Assembles a directory of community services and makes it available to residents, families and management.
• Assists management in identifying residents who need assistance.
• (Note):  the Service Coordinator is NOT to provide support services directly or assist with other administrative work normally associated with Booth Manor. Additionally, her/his role is NOT one of an activity director, however, educational programming that empowers and enhances resident independence is appropriate.

Administrative

• Documents contact with residents, providers and families.
• Maintains individual files on residents which will contain at