Customer Success Manager (French Speaking)

<div class="content-intro"><p><span class="TextRun SCXW22472154 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW22472154 BCX0">Insurance touches people during some of the most challenging moments in their lives.&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">Hi Marley</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;is on a mission to transform how the P&amp;C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">claims</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch,&nbsp;</span><span class="NormalTextRun SCXW22472154 BCX0">we’d</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;love to meet you.</span></span><span class="EOP SCXW22472154 BCX0" data-ccp-props="{}">&nbsp;</span></p></div><p><span data-contrast="auto">Hi Marley is hiring a bilingual (French/English) Customer Success Manager to own a portfolio of Canadian and U.S. P&amp;C insurance customers.&nbsp;</span><span data-contrast="none">As a Hi Marley CSM, you manage customer relationships and ensure customers realize value from their investment with Hi Marley. You </span><span data-contrast="none"><span data-ccp-charstyle="Strong">own</span></span><span data-contrast="none">&nbsp;adoption, engagement, and retention outcomes for an assigned portfolio, executing established Customer Success motions with increasing independence.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;<br></span></p> <p><span data-contrast="auto">The Hi Marley Customer Success team&nbsp;seeks&nbsp;to build a culture of collaboration and customer-centricity. <em><span data-contrast="none">Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.</span></em></span></p> <p><span style="text-decoration: underline;"><strong><span data-contrast="auto">What You’ll Do:</span></strong></span><strong><span data-contrast="auto&quo