Genetic Counseling Assistant

SHIFT:

Day (United States of America)

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We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Working in the Clinical Genetics Office, the Genetic Counseling Assistant (GCA) will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team). Additionally, the GCA will: assist in placing calls to patients/primary care physicians/subspecialists to request records and confirm appointments; file charts and provide prepared charts to the appropriate Genetic Counselor to review prior to the family visit; process calls and requests related to the Clinical Genetics service, specifically related to insurance authorization status for patients and family members; perform literature reviews under the guidance of the Genetic Counselor. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment.

The Mitochondrial Medicine Program at Children's Hospital of Philadelphia (CHOP) has emerged as the world's premiere center dedicated to improving the health of patients – of all ages – living with mitochondrial disease. We focus on finding the underlying causes of mitochondrial conditions and developing ways to treat or manage them. Mitochondria function as batteries that produce energy in our body's cells. When cells have low-functioning mitochondria, it can cause a range of health problems and can affect any part of the body. The causes of mitochondrial disease have been linked to nearly 400 genes. CHOP offers multidisciplinary clinical care, advanced diagnostics and therapies to patients and families. Our cutting-edge research is designed to forge new discoveries, deliver novel therapies and improve the health of patients with mitochondrial disease.

www.chop.edu/mito

What you will do

• Under the direction of the Genetic Counselors in the Division, the CGA will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team).
• Assist genetic counselors with administrative tasks
• Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors.
• Assist in writing letters of medical necessity
• Call/update families on status of their authorizations
• Call families regarding insurance decisions
• Coordinate paperwork for additional testing
• At times, this role will schedule and register patients for appropriate physician and clinic and maintain complex outpatient schedules.
• Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members.
• Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment
• For new patient appointments, accurately and thoroughly complete intake information.
• Once intakes are reviewed, call families back to schedule appointment and/or request additiona