Parts Sales & Solutions CSR

Job Description:

Join our team at Terex Advance and embark on an exciting opportunity as we seek a skilled and dedicated Parts Sales & Solutions Customer Service Representative to contribute to the Advance Team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Parts Sales & Solutions CSR Responsibilities:

• Collect customer contact information/inquiry and enter into CRM (customer relationship management  database)

• Ensure that all order entry, credits, returns, and other sales transactions are completed under   established compliancy guidelines, resulting in auditable documentation

• Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.

• Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)

• Respond to sales inquiries and requests for quotation in an accurate and timely manner.

• Identify, address and escalate issues

• Performs other duties as assigned that support the overall objective of the position

Basic Qualifications

• High School Diploma / GED

• Two years customer service or sales experience

Preferred Qualifications

• Call Center experience

• Excellent verbal and written communication skills

• Ability to handle stressful situations in positive, tactful manner.

• Ability to relate to a wide variety of people in a professional and diplomatic manner

• Oracle ERP & Salesforce CRM experience helpful

• Heavy Truck knowledge helpful

• Order Entry IFS System 

• College diploma or parts sales experience

• Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset.

Hourly Wage Range: $23-27/hour

Why Join Us
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location]

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital