Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

New York, NY

We are seeking rising college seniors who are currently pursuing a Bachelor's degree to join an exciting 10-week summer internship experience starting June 10th, 2024. As an early career professional, you will be part of a paid internship program that will include a robust learning and training curriculum, mentorship from employees in your selected field, access to senior leaders, and more. As an intern, you will be assigned challenging projects based on the area of the business you will be supporting. In your role, you will have the opportunity to contribute and make a real impact. 

Candidates must be:

• Rising senior graduating in 2025 

• Ability to work out of our 1 WTC office 5 days per week (M- F)

• Available June 10, 2024 - August 16, 2024

Application period closes at 5pm ET on 2/23/2024

Condé Nast is running a major digital business transformation of our business technology and systems, and a long-term commitment to investing into our digital capabilities. Technology is a key part of Condé Nast’s future, and key to the success of this transformation. Historically, we have had different technology stacks in markets all over the world. Now we are looking at unifying our core technology platforms. This is a new global team, with hubs in New York, London, Bangalore and Chennai. This role has the opportunity to help define our Site Support capability on a global scale. You will get a rare look at digital publishing around the world.

As a Technology  Support Intern, you will be working as part of the Global Support team as a member of the US Support Team providing 1st Line Support both in person at our 1 WTC office, and remotely via Phone, Chat, and Global Support Portal.

Primary Responsibilities:

• Assist in providing  in-person, phone, chat, and remote troubleshooting support

• Collaborate with teams in local and larger Technology department 

• Support team in management of ServiceNow Support queue

• Provide excellent customer service while assisting employees with technical issues

• Assist with ad-hoc audio/visual support for meetings, events, conferences and webinars.

• Champion IT Security, protecting the company’s IP through application of policies and procedures.

• Work on additional projects as directed 

Essential Skills & Requirements:

• Natural troubleshooter

• Enthusiasm and open-mind to new technologies 

• Loves solving problems 

• Strong customer service skills 

• Skilled in G-Suite and Office365

• PC and Mac hardware troubleshooting knowledge/ experience 

• Printer troubleshooting

• Basic networking knowledge 

• Audio Visual Skills (Zoom)

• Mobile device support (iPhone / iOS / Wandera and Mass 360)

• Ability to work both independently and part of a larger team 

• General interest in/ passionate for technology 

Hourly Rate: $25/ hour

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.