Lead Financial Crime Officer - North America

Location: Canton, MA - New York, NY - Louisville, KY (Hybrid)

In this position, you’ll be based in the Canton, New York or Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Lead Financial Crime Officer – North America to join our Computershare Shared Services (CSS) team within our Global Financial Crime Unit.

A role you will love 

As our Lead Financial Crime Officer - North America, you will lead the day-to-day running of our fraud operations function, ensuring effective prevention, detection, and investigation of fraud across Computershare. You’ll be accountable for operational performance, team leadership, process optimization, and delivering high-quality customer and stakeholder experience while minimizing fraud losses.

Other key responsibilities include:

• Managing and developing the fraud operations teams.
• Overseeing daily workflows, case queues, and service levels to ensure timely and accurate decision making.
• Monitoring fraud alerts, customer activity to identify suspicious behavior and any new workstreams which are fraud facing.
• Leading the response to emerging fraud threats, adjusting controls and processes as needed.
• Overseeing routine fraud investigations, ensuring thorough documentation and evidence handling.
• Supporting the Head of Investigations with resources and analysis. 
• Assessing and reviewing the controls owned by the FCU in the respective region.
• Being the lead regional head representing the FCU. 
• Working closely with Risk, Compliance, Legal, Customer Operations, and Technology teams.
• Recruiting, coaching, and mentoring team members to build capability and resilience.

What will you bring to the role?    

7+ years' experience working in a fraud, financial crime, risk and/or compliance environment within either a financial services or legal firm, or law enforcement

Experience leading a fraud/financial crime team, with experience leading remote team members considered advantageous

Proven experience developing teams, including strong coaching and mentoring skills

Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint 

Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)

An understanding of risk and governance operations in financial services firms

Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation

Proven negotiation and influencing skills to ensure that the business understand and respond to assurance activity

Flexibility to attend meetings outside of standard working hours as you will be part of a global team

Excellent written skills and strong verbal skills

Experience working in an investment environment would be beneficial but not required

Rewards designed for you 

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $118,000 - $140,000 in Canton | $108,000 - $126,000 in Louisville | $122,000 - $146,000 in New York.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.

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