Senior Business Coaching Lead

Job Title: Senior Business Coaching Lead

(Founding Individual Contributor Role)

Company Overview

Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Senior Business Coaching Lead with the ambition to elevate the success of our rehab therapy partners while building scalable systems that make our Coaching and Success programs world-class.

This founding role offers a unique opportunity to build, document, and scale the business coaching function at Prompt. The right person will combine strategic coaching expertise with operational excellence — defining repeatable processes, building educational programs, and helping shape how we deliver and grow our business coaching offering at scale.

We’re doing something special here, and this role will be critical in taking Prompt, and our clients, to the next level.

Why Work for Prompt?

BIG Challenges: At Prompt, we’re solving complex, entrenched problems that have slowed down healthcare for decades.

Talented People: Prompt didn’t happen by chance — it’s a team of passionate, proven professionals building the most advanced software ever created for rehab therapy.

Healthy Approach: We work hard when needed, but at Prompt you own your workload and outcomes. We prioritize smart, impactful work over busywork.

Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care — reducing waste, improving access, and transforming a paper-heavy industry into a digital one.

The Role

The Senior Business Coaching Lead will act as a strategic operator, builder, and coach, playing a foundational role in establishing scalable coaching systems that drive business growth and efficiency for Prompt’s rehab therapy partners.

This role blends hands-on coaching with process design, program creation, and light GTM enablement. You’ll guide clinic owners and directors through best practices in growth, management, and technology adoption — while simultaneously designing the playbooks, frameworks, and educational products that make those lessons scalable across hundreds of customers.

You’ll work closely with the Director of Coaching and key leaders in Success, Product, Operations, and Partnerships to document best practices, build repeatable systems, and develop courses that help clinic owners and operators thrive.

Key Responsibilities

• Coach and Advise: Deliver high-impact business coaching to clinic owners and directors focused on operational efficiency, profitability, and growth.

• Build Scalable Systems: Design, document, and refine repeatable coaching frameworks, playbooks, and SOPs to standardize delivery across clients and future coaches.

• Develop Educational Programs: Lead the design of scalable learning experiences — including group coaching, on-demand courses, and the Startup Growth Initiative — to help clients grow at scale.

• Operationalize and Automate: Partner with Operations and Success to identify automation opportunities, improve workflows, and build infrastructure that enables the department to scale efficiently.

• Support a Light GTM Motion: Collaborate with Marketing and Sales to help position, promote, and refine Prompt’s business coaching and education offerings.

• Gather and Analyze Insights: Use client performance data to identify recurring challenges, shape course content, and inform product development.

• Cross-Functional Collaboration: Partner closely with Product and Customer Success to ensure coaching programs align with Prompt’s platform capabilities and feature rollouts.

• Track and Report Outcomes: Measure coaching effectiveness, client growth, and program ROI — delivering insights to drive continuous improvement.

Minimum Requirements

• 4+ years of experience in business coaching, consulting, or operational leadership within healthcare, rehab therapy, or related industries.

• Proven success in growing, managing, or optimizing a healthcare or therapy business (multi-location experience a plus).

• Strong operational mindset — able to document, systematize, and improve complex processes.

• Deep understanding of clinic operations, financial m