Associate Vice President, Medical Operations - Urgent Care Services in Greater Houston

• Identify and direct best practice standards including establishing clinical policies, procedures, rules, regulations and methods of operation related to the Memorial Hermann-GoHealth Urgent Care Network.
• Establish quality metrics and initiate process improvement programs.
• Help develop and support Memorial Hermann-GoHealth Network's strategy to increase exposure and to enhance the image of the Program to health care providers and residents.
• Participate in the development of patient education materials and seminars.
• Work collaboratively with the GoHealth CMO and Market President of the network and the operational team to implement best practice operations for the network.
• Manage and collaborate with Associate Medical Director(s), if applicable, and/or Advance Practitioner Lead(s) in all clinical services for their assigned urgent care centers and geographic region.  
• Be primarily responsible for the quality of care and all issues related to the clinical care-givers within their assigned region.

Strategic

• Participate in strategic and operational planning related to Memorial Hermann-GoHealth Urgent Care Network. 
• Assist Memorial Hermann-GoHealth Network in maintaining an effective and efficient network, including performing services in accordance with the budget of the Memorial Hermann-GoHealth Network. 
• Represent the Memorial Hermann-GoHealth Network in community activities. 
• Liaise with Memorial Hermann ED Departments, Specialists and Primary Care Physicians to ensure proper referral channels.
• Develop relationships with local providers and service agencies to improve bi-directional patient flow. This will include Memorial Hermann -employed, as well as private practice physicians, and other sources of patient referrals as well as follow-up opportunities, such as nursing homes, community agencies, etc.

Clinical

• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership Defined by employment contract. 75% Administrative and 25% clinical responsibilities.
• Work directly with Associate Medical Director(s), if applicable, and/or Advance Practice Lead(s) to ensure that all centers are appropriately staffed, in line with staffing model and needs of community 
• Define and coordinate clinical scheduling, leave for medical staff, continuing professional education, in-service training, and appropriate coding of medical records
• Respond to volume surges and other unforeseen circumstances to preserve the patient experience and prevent patient reneging.
• Responds to needs and directs clinical staff during environmental and other unforeseen emergency events. 

Quality

• Responsible for the appropriateness, timeliness and effectiveness of all educational initiatives relating to the Memorial Hermann-GoHealth Network. 
  • Present patient education content at targeted community based forums