Head of Trust & Pay

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We’re seeking an executive to lead our Trust & Pay organization, overseeing the payments, identity, and trust products that power the Lyft platform. These capabilities engender trust with the millions of riders and drivers that depend on Lyft to ride and to earn. You'll manage a cross-functional team of engineering, product, data science, analytics, and operations professionals who build and maintain the technical and product foundations that enable millions of secure transactions and trusted interactions every day.

This is a high-impact leadership role where you'll drive initiatives that directly influence business growth, reduce fraud losses, and improve customer experiences. You'll balance ambitious innovation with platform reliability, managing a portfolio of work that spans growth-driving features, margin improvement, and foundational platform investments.

Success for this role includes: 

• Growth Impact: Delivering measurable increases in ride volume through payment innovation, improved onboarding, and reduced friction
• Margin Improvement: Reducing fraud losses and managing platform costs while maintaining excellent customer experiences
• Platform Health: Maintaining high reliability, security, and performance standards while scaling transaction volumes
• Team Excellence: Building a collaborative, high-performing organization with strong retention and clear career paths
• Stakeholder Confidence: Establishing credibility as a trusted partner who delivers on commitments and communicates transparently

Responsibilities: 

• Strategic Leadership & Execution
  • Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives
  • Drive initiatives with multi-million dollar impact on ride volume, margin improvement, and cost efficiency
  • Make strategic tradeoffs between growth opportunities, fraud prevention, platform investments, and business-as-usual operations
  • Partner with senior leadership across the company to align priorities and secure resources for critical initiatives
• Team Leadership & Development
  • Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations
  • Build a high-performing culture focused on customer impact, technical excellence, and data-driven decision making
  • Provide coaching and mentorship to team leads and senior individual contributors across disciplines
  • Foster collaboration across functions and create clarity around roles, responsibilities, and decision-making
• Drive Business Outcomes
  • Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth
  • Lead efforts to minimize fraud losses and unauthorized activity while maintaining seamless customer experiences
  • Manage platform costs and optimize payment processing economics
  • Reduce support volume and customer pain points through proactive platform improvements
• Build & Scale Platform Capabilities
  • Strengthen payment infrastructure to support domestic growth and international expansion
  • Enhance fraud detection and prevention capabilities to stay ahead of evolving threats
  • Build reusable platform services that accelerate partner integrations and new product development
  • Ensure platform reliability, security, compliance, and scalability as transaction volumes grow
• Cross-Functional Partnership
  • Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys
  • Work with Legal, Compliance, Risk, and Finance on regulatory requirements and risk management
  • Partner with Customer Support and Operations teams to identify and resolve systemic issues
  • Manage relationships with external partners including payment processors, fraud vendors, and financial service providers
• Operational Excellence
  • Establish clear metrics, goals, and accountability frameworks to track progress and impact
  • Manage resource allocation across growth initiatives, platform investments, and support commitments
  • Drive operational reviews and continuously improve team processes and delivery velocity
  • Balance multiple competing priorities and communicate tradeoffs transparently