General Manager, Product Experience and GTM Growth

About Kandji
Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.
Backed by world-class investors such as General Catalyst, Tiger Global, Greycroft, B Capital Group, Okta Ventures, the Spruce House Partnership, and First Round Capital, Kandji has raised over $200M in capital to date.
Trusted by industry leaders, Kandji’s rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more.
Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta’s 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products.
The Opportunity
We are hiring a General Manager, Product Experience and GTM Growth to drive our growth initiatives. In this role, you will own the creation of exceptional user experiences across all customer touchpoints at Kandji. Reporting directly to the CEO, you’ll work horizontally across Product, Design, Analytics, and R&D teams to advocate for the customer and ensure a seamless, consistent experience. 
Your focus will include decreasing customer’s time to value by streamlining customer onboarding, streamlining in-app billing, automating business workflows, and building/enhancing internal tools. Your passion for improving customer interactions will drive product and engineering success and customer satisfaction. This position requires onsite presence in our Coral Gables office 5 days a week (Monday - Friday). 

How you will make a difference day to day:

• Manage, inspire, and grow the founding team, including product, design, and engineering team members. 
• Partner closely cross-functionally with finance and revenue leaders to influence and shape the GTM strategy. 
• Foster a high-performing team within product and engineering, setting clear expectations and a culture of accountability.  
• Shape and refine the product vision and strategy for customer experiences, ensuring alignment with the company’s goals and focusing on key areas like onboarding, billing, and workflow automation.
• Dive deep into user research, analyzing customer feedback and market trends to identify areas for improving the end-to-end customer journey.
• Oversee the product development lifecycle for experience-focused initiatives, ensuring seamless execution and timely delivery of impactful improvements.
• Lead by example, inspiring cross-functional teams to adopt a customer-first mindset, ensuring that a deep understanding of user needs drives every decision and product enhancement.
• Collaborate with engineering, design, and operations teams to deliver cohesive, user-friendly solutions while leading efforts to automate manual processes, driving operational efficiencies that benefit customers and reduce CAC/time to value.
• Champion a clear product vision that aligns with the company’s mission, galvanizing teams around shared goals and empowering them to contribute to an exceptional customer experience.
• Partners with Revenue and Finance leadership to define multi-currency payment and tax strategies.
• Regularly assess product performance and user feedback, identifying opportunities for ongoing innovation and enhancement.
• Make strategic prioritization decisions, balancing customer needs, market demands, and business objectives to deliver the most value.

Minimum Qualifications

• BS in Computer Science, Machine Learning, Data Science, or similar field.
• 3+ years experience leading a Product and Engineering team.
• 10+ years of combined experience in product management and engineering, with a strong focus on customer experience, UX/UI, or related areas.
• Demonstrated experience growing the revenue of a sizable product-line or business.
• Proven track record of leading cross-functional teams to deliver impactful product improvements.
• Demonstrated ability to advocate for the customer and translate customer feedback into actionable product enhancements.
• Strong understanding of product development processes, including experience working closely with engineering, design, sales, and marketing teams.
• Ability to mentor and inspire teams, fostering a culture that prioritizes customer-centric innovation and continuous improvement.
• Experience with automating business workflows and improving operational efficienc