Senior User Experience (UX) Researcher

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Sr. User Experience (UX) Researcher 

About the Role 

The Allegion User Experience team is seeking a Senior UX Researcher to collaborate with our IT software product teams. Senior UX Researchers at Allegion work day-to-day with product managers, designers, researchers, customer support & success teams, and marketers to research the software solutions that matter to our customers and our business. They’re also part of a larger, quality-driven software services organization whose culture prioritizes psychological safety, collaboration, accountability, inclusion, pace over perfection, and creating greater satisfaction and trust within Allegion Software.  

We’re looking for candidates who have a growth mindset, experience working with product teams, understand how to drive consistent product discovery and validation, and who can share real world examples of how their approach to research has brought successful products to market. Above all, we’re on the hunt for exceptional practitioners and communicators who understand that building world class software is a team sport. 

We are open to US-based remote employees but are especially interested in candidates local to the Denver or Indianapolis metro areas. Some travel (up to 1–3 times per quarter) may be required. 
 

What You’ll Do 

• Build strong relationships and collaborate with product teams to conduct impactful research that informs strategic decision-making and delivers high-quality user experiences. 

• Conduct a variety of research activities, including quantitative surveys, qualitative interviews, solution validation, usability tests, heuristic evaluations, and more—both remotely and in person. 

• Advocate for generative and post-release research through activities like contextual inquiry, ethnographic studies, and usability metrics (e.g., System Usability Scale, User Experience Questionnaire). 

• Identify research opportunities, develop plans, recruit participants, execute research, present findings, and serve as a usability expert for the teams you support. 

• Create journey maps, personas, and various research deliverables including readout presentations, reports, etc. that include actionable insights. 

• Deeply understand the functionality, target users, market landscape, and competitors of the product(s) you support to guide research efforts effectively. 

• Define and track usability metrics for supported products and proactively share insights across the organization. 

• Manage concurrent research initiatives, ensuring high-quality deliverables and on-time completion. 

• Participate in weekly design reviews by asking questions, critiquing peers' work, and sharing feedback on your own projects. 

• Stay updated on industry trends, emerging tools, and advancements in research methodologies, recommending new techniques to improve practices. 

 
What You’ll Need To Succeed  

• 8+ years of user experience/digital product research and testing experience with a proven track record