Senior IT Site Technician

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Supports IT site leaders/managers in delivering technical services and solutions to assigned facility. 
 
The Senior IT Site Technician is responsible for providing end user and providing end user technical support in the following areas. software/hardware peripherals, network, telephony, data communication technologies, servers and workstation configuration.  
Assists with troubleshooting client/server environments.  Implement company standard infrastructure and provide support for system upgrades and migrations.  Performs administration activities including creating and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Provides Administration through Azure portal using O365 management tools. 
 
Provides primary and/or secondary support for site specific business applications and supporting mobility devices.
The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and
solutions; and serves in leadership roles with various projects. 

May require bilingual skills for facilities located outside the United States.

What You'll Do As A Senior IT Site Technician.

60%  End User Technical Support (Skilled)

 

• Provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
• Provides support for facility security systems including security cameras and badge access software/hardware.
• Provides full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.
• Partners directly with the vendors on solutions.
• Provides support for all facility audio/visual equipment.
• Audits infrastructure security including operating system, security patches, and virus defense.  Remediates missing system patches and updates.
• Recover files using tools like Backup Utilities and Undelete or 3rd party backup solutions.
• Develops and documents standard procedures for both IT and end users.
• Responds and logs Service Desk tickets, providing phone and hands-on support to STERIS employees.
• Diagnoses problems through discussions with users, using appropriate problem recognition, researches, isolation and resolution steps, which include the use of remote assistance technologies.
• Processes Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
• Initiates escalation procedures when needed, notifying appropriate technical and/or managerial personnel and key customers.
• Provides instructional End-User Support/Basic troubleshooting for telephones (assigning numbers, basic connectivity, etc.)  
• Monitors and processes web-based, voicemail and in person requests for customer assistance.
• Facilitates system hardware installations/relocations as required utilizing STERIS approved installation methods.
• Installs, configures and troubleshooting software utilizing System Center Configuration Manager (SCCM)
• Support MDM software and mobility devices and local printing environments.
• Assign O365 Lice and manage accounts.

 

35% Infrastructure Support

 

• Creates folders, passwords, and user accounts through Active Directory
• Orders equipment and desktop peripherals
• Supports backend processes (Verify backups, making folders, active directory maintenance)
• Increased participation in upgrade processes (i.e. server software) -- patching process (PCs and Servers)
• Increased responsibility with server maintenance
• Takes initiative to review data center and partner directly with vendors on resolution
• Provides support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications.
   

5%   Project Management 

 

• Research and presents new hardware/software solutions
• Works under more autonomy, less direct supervision
• Develops effective relationships with Site users and Corporate IT partners  
• Starts to take on projects and some ownership
• Leverages resources outside of facility

The Experience, Skills, and Abilities Needed

Required:

 

• Vocational / Technical degree