Sr. Manager, Technical Account Management

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We’ve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. 

Join us and we'll lead the way together.

This posting is for these remote locations: San Jose, CA, San Francisco Bay area

LET’S DISRUPT THE MODERN WORLD OF DATA MANAGEMENT & SECURITY TOGETHER

This role is a leadership role to manage and  lead a team of Technical Account Managers who serve as advocates within Cohesity, focused on ensuring our customers’ success, driving growth/adoption of our technology as well as boosting renewals and strategic insights that improve our product value.  

This is a meaningful role that requires good understanding of our technology, leadership skills, industry best practices, strategy and tools,  exceptional customer and internal relationships, strategic problem solving, sales cycle awareness, and special skills for understanding where data management and security technology meets business needs. 

We are looking for someone that is truly passionate about customer advocacy and has a proven track record to talk about!  This role will report to the Director of Global Technical Account Management, and will provide consistent leadership, align appropriate resources to support the needs of the customers within your area of responsibility, and work to achieve operational targets.

HOW YOU’LL SPEND YOUR TIME HERE

• Hiring, leading, coaching, and managing a team of elite Technical Account Managers. 
• Building culture, mindset process for proactive customer care, ensuring customers deploy correctly, on time and realize value, ensure high product adoption, reducing cases and escalations and ensure customer success
• Building internal relationships, improving processes and removing blockers to ensure efficient operations of the TAM team.
• Pitch TAM services to the account teams and prospects 
• The TAM Manager will be a technical SME in the related technologies for Cohesity and will be responsible for guiding TAMs through both technical and procedural escalations and processes as needed.  
• Manage the delivery of TAM commitments to customers and ensure an overall high level of customer satisfaction across Support services.
• Drive customer renewals and expansion goals 
• Hire, develop, mentor, and train TAMs to ensure their success and customer satisfaction.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Experience and expertise in building and running Technical Customer Success teams 
• Relevant Bachelor’s degree and/or equivalent experience
• 5+ years of experience with a clear track record of advancement in related roles: Solution architecture, Product management, Customer Success, TAM, Pre-Sales, Escalation Management, Professional Services
• Experience and expertise in Customer Success strategy, best practices and tools 
• Strong people leadership skills - ability to lead, inspire 
• Strong written and verbal technical communication skills - can communicate well with C-level internally and externally 
• Should be good at at least one domain like Data Protection, Data Security, Storage, Virtualization, Cloud, and/or other related technology pillars 
• Strong Quarterbacking skills - including project management, ability to control chaotic conversations, sense of ownership and urgency working towards closure, planning, escalate when vital
• Enterprise account management experience, building customer success plans, understand business drivers, escalation management and oversight of technical solutioning 
• Demonstrated leadership attributes, talent builder, data-driven, owner mentality, creative, thought leader
• Executive presence, confident and assertive, and yet having the humility to listen to customers and internal stakeholders 
• Solid ability to drive decisions through Collaborative Alignment
• Has solid experience with SFDC, Gains