Senior IT Specialist

<p><span><span><span><span><span>EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.</span></span></span></span></span></p> <p><span><span><span><span><span>This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.</span></span></span></span></span></p> <p><span><span><span><span><span><span>EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide <span><span tabindex="0">headquarters are located in Reading, PA</span></span>, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. </span></span></span></span></span></span></p> <p> </p> <h2><b>Job Purpose</b></h2> <p><span><span><span><span>We are looking for an <b>IT Support Specialist </b>to provide technical assistance and ensure smooth day-to-day IT operations. In this role, you'll support users, troubleshoot hardware and software issues, and help maintain a stable and secure IT environment. Ideal for someone tech-savvy, customer-oriented, and ready to grow in a dynamic company.</span></span></span></span></p> <h2><b>Essential Duties and Responsibilities</b></h2> <p><span><span><span><span>First line IT Support Specialist in the IT Support Team EMEA.</span></span></span></span></p> <p><span><span><span><span>Consulting with IT managers and other departments as required.</span></span></span></span></p> <p><span><span><span><span>Providing IT assistance to staff and customers.</span></span></span></span></p> <p><span><span><span><span>Training end-users on hardware functionality and software programs.</span></span></span></span></p> <p><span><span><span><span>Resolving logged errors in a timely manner.</span></span></span></span></p> <p><span><span><span><span>Configuring Microsoft Windows systems and software used in the corporation.</span></span></span></span></p> <p><span><span>Updating computer software as well as upgrading hardware and systems</span></span></p> <h2><b>Qualifications</b></h2> <p><span><span><span><span>A professional level of spoken and written English is necessary.</span></span></span></span></p> <p><span><span><span><span>Experience as an IT Support Specialist.</span></span></span></span></p> <p><span><span><span><span>Exceptional ability to provide technical support and resolve queries.</span></span></span></span></p> <p><span><span><span><span>Knowledge of computer hardware, software and networks.</span></span></span></span></p> <p><span><span><span><span>Ability to determine IT needs and train end-users.</span></span></span></span></p> <p><span><span><span><span>Good analytical and troubleshooting skills (deep knowledge in Microsoft Windows 11; basic in Windows Server, Active Directory, networking)</span></span></span></span></p> <p><span><span><span><span>Excellent Communicator, strong organizational skills, ability to work under pressure.</span></span></span></span></p> <p><span><span><span><span>Graduate in the field of IT or similar – we also welcome students from the last grade of technical studies.</span></span></span></span></p> <p><span><span>ITIL qualifications an advantage</span></span></p> <h2><b>We offer</b></h2> <p><span><span><span><span>An opportunity to work in an international environment where English is used on a daily basis</span></span></span></span></p> <p><span><span><span><span>Flexible working hours</span></span></span></span></p> <p><span><span><span><span>Mental health support and wellbeing programs</span></span></span></span></p> <p><span><span><span><span>An employee benefits package e.g.</span></span></span></span></p> <p><span><span><span><span>Professional development opportunities (training sessions, online courses, certifications)</span></span></span></span></p> <p><span><span><span><span>Private healthcare plan</span></span></span></span></p> <p><span><s