Staff Platform Resilience Event Manager

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

The Staff Platform Resilience Event Manager is responsible for the strategic planning, coordination, and/or execution of platform resilience events across our technology ecosystem. This includes game day events, disaster recovery testing, business continuity exercises, vendor disaster recovery coordination, and regulatory-driven resilience demonstrations. 

This role serves as the central orchestrator across the organization to ensure our resilience posture is continuously validated, documented, and improved. You will transform resilience testing into a strategic capability that demonstrates enterprise operational maturity. 

This is not a traditional event planning role—it requires deep understanding of distributed systems, financial services regulations, incident command structures, and cross-functional program management in a high-stakes environment. 

Duties/Responsibilities 

Resilience Event Strategy & Annual Planning 

• Develop and maintain the annual Platform Resilience Event Calendar spanning all disaster recovery tests, business continuity exercises, game days, and vendor coordination events 

• Align event schedule with regulatory examination cycles, customer audit requests, and internal risk assessment priorities 

• Define success criteria and maturity progression for resilience events (e.g., tabletop → walkthrough → full failover → automated chaos) 

• Maintain our risk register with updates based on resilience event findings 

Game Day & Chaos Engineering Program Leadership 

• Design and facilitate "game day" exercises that inject controlled failures into production or staging environments to validate system resilience 

• Partner with Engineering, SRE, Product and Ops teams to develop realistic failure scenarios (database outages, network partitions, dependency failures, traffic spikes) 

• Build game day playbooks, observer guides, and scoring rubrics to measure system and team response effectiveness 

• Evolve game day maturity from scheduled events to surprise/unannounced exercises (with appropriate stakeholder buy-in) 

Vendor Disaster Recovery Coordination 

• Align and coordinate the Platform participation and preparation along with the Enterprise Risk team for DR/BC events 

• In partnership with the Enterprise Risk Team, organize and coordinate vendor-led DR tests, ensuring Apex participation and validation of vendor recovery capabilities 

• Ensure vendor DR documentation (runbooks, RTO/RPO commitments, contact lists) is current and accessible during incidents 

• Ensure inventory of critical third-party vendors is maintained with contractual DR/BC obligations (cloud providers, tech vendors, service providers, SaaS/IaaS/PaaS services) 

Cross-Functional Stakeholder Alignment 

• Serve as primary liaison between Platform and: Compliance, Legal, Enterprise Risk Management, Internal Audit 

• Integrate Security incident response scenarios into resilience events (e.g., ransomware recovery, insider threat) 

• Translate technical resilience outcomes into compliance artifacts, audit evidence, and regulatory examination responses 

• Coordinate with Legal on customer contractual obligations for DR demonstrations and availability SLAs