Implementation Engineer Associate, athenaEDI (aIDX)

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary  

The Implementation Engineer Associate, athenaEDI (aIDX) will work closely with their customer counterparts to deliver solutions to meet customer business needs.  The Implementation Engineer Associate will provide advanced technical support for customer business requirements including system configuration options and custom code solutions. 

The Implementation Engineer Associate will listen to the customer challenge to create detailed specifications.  Solutions will be complex and technical in nature and consist of advanced system configuration options and custom software development incorporating best practice workflow.  Solutions will be designed, written, tested and managed from test to production environments to maintain system integrity.  

While dedicated to working within the EDI Services applications in the aIDX revenue cycle systems the Implementation Engineer Associate must consider full system integration for robust best practice solutions and customer workflow.   

athenaEDI (aIDX) Implementation Engineer Associates will troubleshoot exceptions, problems, rejections, payer responses, processing issues and all other EDI workflows as reported by customers, to provide satisfactory resolutions. 

athenaEDI (aIDX) Implementation Engineer Associates will work with internal and third party resources, including customers, with details specific to large, complex and technical solutions to assist them in understating system process and end user workflows.  

Incorporating analytical thinking and problem solving into developing software solutions is your passion. 

 
Essential Functions (Duties and Responsibilities) 

60% 

• Use analytical process in troubleshooting to determine source of customer issue, problem or question 

• Provide advanced technical support for a single EDI solution 

• Engage with customers and third parties (payer, external vendor or internal to athena) on both definition of business problems and development of the associated technical solutions 

• Translate customer requirement into design specification, develop, test and train on advanced technical solutions to meet customer business objectives consistent with communicated expectations for timeline and quality 

• Manage multiple customers, projects and problems to completion simultaneously with exceptional levels of communication, support and customer satisfaction 

• Communicate clear expectations, deliverables, next steps and meet customer commitments 

 20% 

• Lead or contribute to projects and initiatives that drive towards team and broader organizational a