Hybrid Senior Administrative Associate M - F 8am-5pm or 9am-6pm

Williams Lea is hiring for a Hybrid Senior Administrative Associate for our Columbus, OH office to work Monday to Friday 8:00 am to 5:00 pm or 9:00 am to 6:00 pm! (Final shift is to still be determined)

Pay: $20.09 - $21.15/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Café
• Company Provided Parking
• Additional Employee Perks and Discounts

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.

Job qualifications

• High school diploma or equivalent education.
• Minimum (2) years administrative support experience in a professional organization, preferably in the legal industry or professional services; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more.  Formal education and/or training may be considered in lieu of experience.
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client.
• Familiar with other software programs for providing administrative support.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Ability to communicate professionally both verbally and in writing.
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required to create, maintain, and enhance customer relationships.

Job duties

(* denotes an “essential function”)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge). 
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work. 
• *Ensure that job tickets are properly filled out before beginning work. 
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle. 
• *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues. 
• *Meet contracted deadlines for accepting, completing, and delivering all work. 
• *Troubleshoot basic equipment problems.  
• *Assist in developing training plans and process maps for the administrative operation. 
• *Deliver training plans to a team of Admins.
• *Serve as a subject matter expert and resource for junior employees. 
• *Interact with clients in person, ov