Director of Sales Operations

<p><br><strong>Department:</strong> Revenue Operations</p> <p><strong>Reports To:</strong> CRO</p> <p><strong>Employment Type:</strong>&nbsp;Full-Time<br><strong>Work Location:</strong> Remote<br><strong>Travel Required:</strong>&nbsp;Minimal (&lt;10%)<br><strong>Cross-Functional:</strong>&nbsp;Finance, Marketing, CS<br><br></p> <p>Role Summary</p> <p><br>The Sales Operations Director is a strategic and analytical role responsible for the operational backbone of the sales organization. This individual ensures that the sales team has the data, processes, systems, and compensation frameworks needed to perform effectively. They serve as a key partner across Sales, Finance, and Leadership — translating data into insights that drive revenue growth and operational excellence.<br>Position Details<br><br></p> <ul> <li>Sales Metrics Reporting &amp; Analytics</li> <li>Own the design and delivery of sales performance dashboards and reports</li> <li>Track key metrics such as pipeline health, win rates, deal size, sales cycle, and quota attainment</li> <li>Analyze performance trends and provide insights to leadership</li> <li>Standardize reporting definitions across teams</li> <li>Improve reporting automation and data accessibility</li> <li>Support ad hoc analysis requests from Sales and Finance leadership</li> <li>BDR (Business Development Representative) Management</li> <li>Manage, coach, and develop a team of BDRs</li> <li>Define and track performance metrics across outreach and pipeline generation</li> <li>Conduct regular performance reviews and team meetings</li> <li>Develop BDR playbooks including outreach strategies and handoff processes</li> <li>Partner with Marketing on targeting, campaign follow-up, and lead routing</li> <li>Support onboarding and ramp programs for new hires</li> <li>Monitor activity within CRM and sales engagement platforms</li> <li>Sales Compensation &amp; Finance Coordination</li> <li>Support the design and administration of sales compensation plans</li> <li>Coordinate commission calculations and payouts with Finance</li> <li>Act as a point of contact for compensation-related questions</li> <li>Maintain documentation of compensation structures</li> <li>Analyze and model potential compensation plan changes</li> <li>Support tools such as Spiff, CaptivateIQ, or similar platforms</li> <li>Sales Reporting &amp; Business Reviews</li> <li>Prepare recurring sales reports and business reviews for leadership</li> <li>Maintain CRM