Change Manager - Senior

Description

A large client of ours is seeking an experienced change management and communications professional to provide temporary support for complex, high-visibility health IT initiatives. This role will work independently with project leaders, operational stakeholders, technical teams, and Customer Experience leadership to develop and execute change and communication strategies that support successful adoption of technology and process changes.

The ideal candidate can quickly step into complex initiatives, provide strategic counsel, build relationships with stakeholders, and independently lead communications and change management work from planning through execution.

Key Responsibilities:

•Lead change management and communication planning for complex technology and operational initiatives.

•Assess stakeholder needs and change impacts and translate them into actionable communication, engagement, and readiness strategies.

•Develop executive, leadership, clinical, and employee communications for high-visibility initiatives.

•Advise project and operational leaders on messaging, stakeholder engagement, communication timing, and change readiness.

•Translate complex technical information into clear, audience-centered communications.

•Establish communication approaches, deliverable plans, governance, and review processes for assigned initiatives.

•Facilitate stakeholder discussions and coordinate across multiple teams and organizational areas.

•Identify communication and adoption risks and recommend mitigation strategies.

•Independently manage multiple workstreams and deliverables while providing visibility into status, risks, and dependencies.

•Provide guidance and quality review for communications or change deliverables developed by other team members when needed.

Examples of Work Assignments may include:

•Leading communications and readiness planning for major EHR, clinical technology, infrastructure, or enterprise IT initiatives.

•Developing communication strategies, stakeholder plans, change impact assessments, readiness plans, and executive messaging.

•Creating communications for complex system implementations, upgrades, outages/downtime, and workflow changes.

•Advising leaders on how and when to communicate changes affecting clinicians, staff, faculty, or other stakeholder groups.

•Developing presentations, talking points, FAQs, toolkits, web content, and leadership materials.

•Coordinating communications across multiple projects or programs and identifying cross-project dependencies.

Qualifications:

•Bachelor’s degree in communications, organizational change, business, healthcare administration, or a related field, or equivalent professional experience.

•Approximately 7+ years of progressive experience in organizational change management, communications, project/program communications, or a related field.

•Demonstrated experience independently leading communications or change management for complex initiatives.

•Exceptional writing and editing skills, including experience developing executive-level communications.

•Strong consulting and stakeholder-management skills with the ability to work effectively with technical, operational, and leadership audiences.

•Ability to quickly understand complex topics, identify implications for stakeholders, and recommend practical approaches.

•Strong project management, prioritization, and facilitation skills.

•Comfortable operating with ambiguity and independently driving work in a remote environment.

Preferred: Healthcare or health IT experience; Epic/EHR experience; experience supporting large-scale technology transformation or enterprise change; formal change management training or certification (e.g., Prosci).

Skills

Change management, Organizational change, Organizational change management, Strategy, Implementation

This is a Contract position based out of Ann Arbor, MI.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)