Customer Service Agent

Company Description

We focus on delivering high-quality consulting services to help our clients reach their goals. We believe in creating a collaborative and innovative environment where our team can really thrive. Our consultants are experts who love what they do and are always willing to go the extra mile. Join us and be part of a consulting agency that values excellence, integrity, and building strong, lasting relationships with our clients.

Job Description

We’re looking for a friendly and detail-oriented Customer Service Agent to join our team. In this role, you’ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and providing information about our products and services. If you have strong communication skills and enjoy helping people, we’d love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer issues efficiently and with a positive attitude, ensuring a high level of customer satisfaction.
• Provide accurate information about our products, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues or escalate when necessary.
• Continuously improve knowledge of our products and services to provide better support.
• Handle returns, exchanges, and other customer requests according to company policies.
• Monitor and follow up on customer feedback to ensure ongoing satisfaction.

Qualifications

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
• Previous experience in a customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software, CRM systems, and basic office applications.
• Fluency in Italian and conversational proficiency in English is preferred.