Lead Front Office & Eligibility Coordinator

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Lead Front Office & Eligibility Coordinator to work at our East Bay Community Recovery Project in Oakland. The Lead Front Office Eligibility Coordinator (Lead FOEC) provides training and onboarding support to new FOEC staff through onboarding coordination and scheduling, training, and overseeing some administrative or project-related tasks essential to the FOEC role. In addition, the Lead FOEC maintains ongoing FOEC-specific functions at their site by ensuring timely data entry, managing patient flow, handling site communications, and maintaining workflows that allows site operations to continue uninterrupted.

 

This is a full time, benefit eligible position.

 

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

 

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

 

Benefits

Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

 

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions.
• Responsible for patient reception and intake including registration, check-in, and scheduling future appointments.
• Performs computer data entry and document scanning and validation.
• Manages patient flow from front to back office.
• Provides patient de-escalation as needed and mobilizes a team to address medical or mental health emergencies.
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointment time.
• Answers clinic phones and directs calls appropriately; makes follow-up calls.
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Maintains appearance of waiting areas and reception desk.
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages.
• Maintains inventory of front desk supplies and forms.
• Orders office supplies when needed and ensure supply closet is organized.
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed.
• Generates correspondence as requested.
• Keeps statistical records as requested by Center Supervisor or Manager
• Participates in team meetings, supervision, and trainings.
• Schedules appointments for staff.
• Ensure soap and towels are available for client showers, and laundry pods are available for client laundry.
• Make binders for new clients; provide intake packets to counselors.
• Additional duties as assigned.

Lead Functions

• Develops and maintains onboarding documentation pertinent to the FOEC.
• Provides ongoing technical and subject matter support to FOECs through consultation and case conferencing. 
• Provides intensive training and onboarding support to new FOECs through one-on-one meetings and shadowing opportunities. 
• Participates regularly in site/program meetings. 
• Assists in the developm