We anticipate the application window for this opening will close on - 13 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a strategic and results-driven leader to join the Global Marketing team as the Director, Customer Success. In this role you will scale best practices, harmonize processes and drive innovative strategies to elevate engagement for patients, healthcare professionals (HCPs), and payers. This role is critical as you'll build the strategies, systems, and programs that turn satisfied customers into loyal advocates, reducing churn, driving sustainable revenue growth, and increasing customer lifetime value. You will be instrumental in shaping the future of customer success for the Diabetes Operating Unit. 

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

This is a unique opportunity to join a team at a pivotal moment of transformation. As Medtronic Diabetes prepares to operate as a standalone entity (Press Release), you’ll have the agility and resources to build and scale digital capabilities that drive real-world impact. It’s a once-in-a-career chance to build something extraordinary.

What You’ll Own

Drive Customer-Centric Strategy

• Develop and implement a unified global strategy focused on customer acquisition, engagement, success, and retention.

• Align processes across regions for consistency, while adapting to local customer needs.

Scale Digital Excellence

• Partner with the Digital Center of Excellence to drive global innovation, scalability, and best practices.

• Develop and implement data-driven strategies to reduce churn and maximize customer lifetime value (CLV).

• Deploy predictive analytics and AI-driven insights to anticipate customer needs, proactively address pain points before they lead to churn, and deliver anticipatory service that delights customers.

Champion Digital Transformation

• Lead the adoption of advanced digital tools and technologies to enhance customer experience.

• Oversee global patient-facing digital initiatives, including e-commerce platforms, apps, and content strategies.

Optimize Customer Journeys

• Design seamless, personalized experiences that drive satisfaction, loyalty, and retention.

• Manage value-added services and product portfolios to strengthen customer engagement.

Foster Cross-Functional Collaboration

• Partner with sales, product management, operations, and regional teams to align strategies with business goals and customer needs.

• Build strong cross-functional relationships to support a unified approach to customer success.

Leverage Data & Insights for Impact

• Define and track success metrics and KPIs to measure business impact.

• Use analytics and customer insights to optimize campaigns, improve ROI, and inform strategic decisions.

• Build business cases to demonstrate ROI and secure ongoing investment in customer solutions.

Lead & Inspire Global Teams

• Build, mentor, and empower a high-performing global team, fostering collaboration and innovation.

• Champion a customer-centric culture across the organization.

• Lead transformational initiatives to modernize customer support and engagement, positioning Medtronic Diabetes as an industry leader in customer experience.

Qualifications: 

What You Bring to the Table

Must-Have:

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field; MBA or advanced degree preferred.

• 10+ years of experience in customer lifecycle marketing, retention strategy, cust