Director, Space & Occupancy

Job Title

Director, Space & Occupancy

Job Description Summary

The role of the Director, SPO is to be responsible for all aspects of Space Management, Planning and Occupancy of a dedicated account team or within the Center of Excellence. The SPO Director leads a team of professionals responsible for translating business requirements into effective solutions aligned with the client workplace model and real estate strategy in the areas of space, occupancy planning, design, moves, FF&E and data management. This position is responsible for all space across the client’s portfolio.

Job Description

Essential Responsibilities:

• Define immediate and long-term client goals concerning the management and oversight of occupancy and utilization analysis, support of strategy solution, recommendations for executable planning solutions and accurate real estate allocation reporting
• Maintain a strong partnership with the client organization
• Develop a robust SPO delivery organization that can adapt in a fast-paced, dynamic environment
• Ensure all SPO deliverables are met including SLA and KPI requirements
• Direct the overall planning and development of new spatial activities and the activities of current projects and programs
• Work closely with peers on the account leadership team, other service lines and client representatives about proper staffing, future projects, and maintaining proper client relationships
• Ensure compliance with core program standards - all C&W tools, processes, templates and outputs standardized and customized to the client
• Demonstrate proactive solutioning through root cause analysis, solution development, evaluation of options and alternatives and recommendation of the best course of action for projects, processes and overall program operations
• Collaborate with facilities, PjM and client RE leadership for alignment and day-to-day operations. Recommends adjustments to processes when misalignment is identified 
• Makes recommendations to enhance operational efficiency & service delivery. Ability to direct development of program tools and deliverables which accomplish recommended solutions
• Oversees the creation and maintenance of playbooks, templates and tools
• Coaches the team in providing effective space planning solutions and move management delivery for all project types (Expansions, Relocations, Consolidations, Refreshes) client relationship management, vendor relationship management, talent management and resource utilization
• Ability to direct the development of planning proposals, site assessments for space efficiencies, utilization metrics and supply & demand studies
• Ability to direct the delivery of project activities including relocations, restacks, renovations and consolidations
• Establish goals and objectives with timetables for the organizational unit and sub-units supervised
• Develop, present and maintain headcount budgets, forecasting and gearing ratios

Key Competencies:

• Show strong verbal presentation skills, ability to communicate to executive level
• Possess analytical, organizational and problem-solving skills with a focus on the long term, strategic vision
• Ability to process work quickly, accurately and with changing priorities
• Basic understanding of Corporate Real Estate and Financial concepts
• Strong team player who is adaptable and capable of driving change / change management
• Advanced skills in Adobe and Microsoft application suites in support of role function and broader Occupancy Planning as well as building presentations to present to executive level
• Advanced understanding of CAFM\IWMS (Serraview preferred) for Space Management

Education:

• Bachelor’s degree (BA/BS) in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) 

Important Experience:

• Seven+ years experience in a corporate real estate environment

AAP/EEO Statement:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job