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Community Manager
Pratum CompaniesUnited Statesfull_timeVerifiedPosted 30 May 2025
💰 $65,000/yr($60,000/yr – $65,000/yr)
About the role
Essential Duties and Responsibilities:
- Manage the community in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal.
- Be responsive and receptive to owners’ needs, goals, and objectives.
- Ensure that all physical aspects of the property are always fully functional and maintained in an attractive condition through daily visual inspections, property walks, and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives.
- Provide weekly reports and checklists to team and Regional Manager
- Ensure that an adequate number of units are market ready and always “show” ready. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of information in RealPage/OneSite.
- Adhere to all local, state, and federal housing requirements as it relates to leasing and management of the property.
- Oversee all marketing efforts at the community, from online advertising to signage to collateral to SEO/PPC campaigns and Internet Listing Services.
- Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations and ensure that the team is executing these roles effectively. This should include both internal and external customers. Return calls and emails within 24 business hours.
- Communicate effectively and professionally with staff members and ensure compliance of all personnel management standards and serve as the on-site HR contact for all associates. Be an example.
- Ensure all recertifications are completed with a 30-day advance of the due date.
- Direct efforts to ensure all purchasing and invoicing guidelines are followed.
- Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations.
- Accomplish the owner objectives by recruiting, hiring, training and motivating a high performing team.
- Participate in company training classes and meetings as required.
- Effectively understand and operate the company’s various software programs and ensure staff is properly trained in the respective programs for their positions.
- Work with Regional Manager to evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated.
- Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork.
- Plan resident engagement activities.
- Assist Regional Manager with management functions and other responsibilities as required.
- Obtain and/or maintain the DC property manager’s license.
- Other tasks or duties as assigned by supervisor.
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